Behavioral Health Crisis Access Center Manager

Intermountain Health

4d • Onsite

About The Position

The Behavioral Health Crisis/Access Center Manager has oversight and supervision of urgent behavioral health programs, including any of the following: behavioral health crisis assessment services inpatient therapy services, and the 24/7 oversight accountability of the Behavioral Health/Crisis Access Center. This position oversees the In-patient Behavioral Health Therapist Team, Access Center/ED Crisis Workers and the Crisis Team at IMED. LCSW, CMHC or LMFT REQUIRED.

Requirements

• Master's Degree in Social Work or related field. Education must be obtained from an accredited institution. Degree will be verified.
• Current State Licensure as LCSW, LMFT, or CMHC
• Excellent written and verbal communication skills.
• Computer Skills, i.e., email, word processing.

Nice To Haves

• Three Years of experience working in a mental health environment.
• One year of experience in psychiatry crisis assessment.
• Management experience.

Responsibilities

• Owns department operations, ensuring round-the-clock continuity of crisis services and therapy programming.
• Develops and maintains staffing models, schedules, workflows, and quality/performance metrics.
• Oversees budget, purchasing, resource utilization, and regulatory compliance.
• Ensures effective transitions between ED Crisis Work, Access Center operations, inpatient therapy teams, and partner hospitals.
• Serves as a clinical expert for crisis intervention, assessment, and therapeutic services.
• Ensures high-quality clinical practice standards in crisis care, safety planning, evaluation, and therapy modalities.
• Supports therapy programming for Behavioral Health and Medical Detox units, ensuring consistent group, individual, and milieu therapy execution.
• Collaborates with psychiatric providers, nursing, and interdisciplinary partners to optimize patient care, safety, and throughput.
• Hires, orients, develops, and retains a competent clinical workforce, supported by three Clinical Social Work Leads.
• Builds high-performing, cohesive teams and fosters a culture of psychological safety, accountability, and compassion.
• Communicates effectively with caregivers and leaders to maintain positive employee relations, retention and alignment across sites.
• Responds promptly and empathetically to patient and family concerns, taking swift action to ensure excellent patient experience.
• Monitors and improves key performance indicators such as evaluation-to-disposition times, Access Center flow, therapy coverage, and patient experience.
• Leads change management initiatives that improve access, safety, quality, and operational efficiency.
• Ensures readiness for regulatory reviews, including EMTALA expectations related to crisis and Access Center operations.
• Partners with hospital and Behavioral Health Service Line leadership to drive system-aligned improvements.

Benefits

• Full time
• Benefits Eligible
• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager