Behavioral Health Crisis Access Center Manager

Intermountain Health

2d • $44 - $68

About The Position

The Behavioral Health Crisis/Access Center Manager has oversight and supervision of urgent behavioral health programs, including any of the following: behavioral health crisis assessment services inpatient therapy services, and the 24/7 oversight accountability of the Behavioral Health/Crisis Access Center. Job Specifics Pay Range: $44.33 - $68.42 Exempt Benefits Eligible: Yes FTE: Full time Shift: Days, may include some evening coverage. Click learn about additional Intermountain benefits. This position oversees the In-patient Behavioral Health Therapist Team, Access Center/ED Crisis Workers and the Crisis Team at IMED. LCSW, CMHC or LMFT REQUIRED Operational Leadership & Oversight Owns department operations, ensuring round-the-clock continuity of crisis services and therapy programming. Develops and maintains staffing models, schedules, workflows, and quality/performance metrics. Oversees budget, purchasing, resource utilization, and regulatory compliance. Ensures effective transitions between ED Crisis Work, Access Center operations, inpatient therapy teams, and partner hospitals. Clinical Leadership Serves as a clinical expert for crisis intervention, assessment, and therapeutic services. Ensures high-quality clinical practice standards in crisis care, safety planning, evaluation, and therapy modalities. Supports therapy programming for Behavioral Health and Medical Detox units, ensuring consistent group, individual, and milieu therapy execution. Collaborates with psychiatric providers, nursing, and interdisciplinary partners to optimize patient care, safety, and throughput.\ People Leadership & Culture Hires, orients, develops, and retains a competent clinical workforce, supported by three Clinical Social Work Leads. Builds high-performing, cohesive teams and fosters a culture of psychological safety, accountability, and compassion. Communicates effectively with caregivers and leaders to maintain positive employee relations, retention and alignment across sites. Responds promptly and empathetically to patient and family concerns, taking swift action to ensure excellent patient experience. Quality, Safety & Performance Improvement Monitors and improves key performance indicators such as evaluation-to-disposition times, Access Center flow, therapy coverage, and patient experience. Leads change management initiatives that improve access, safety, quality, and operational efficiency. Ensures readiness for regulatory reviews, including EMTALA expectations related to crisis and Access Center operations. Partners with hospital and Behavioral Health Service Line leadership to drive system-aligned improvements. Minimum Qualifications Master's Degree in Social Work or related field. Education must be obtained from an accredited institution. Degree will be verified. Current State Licensure as LCSW, LMFT, or CMHC Excellent written and verbal communication skills. Computer Skills, i.e., email, word processing. Preferred Qualifications Three Years of experience working in a mental health environment. One year of experience in psychiatry crisis assessment. Management experience. Physical Requirements Interact with others requiring employee to verbally communicate as well as hear and understand spoken information. Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands. See and read computer monitors and documents. Remain sitting or standing for extended periods of time to perform work on a computer, telephone, or other equipment. Location: Intermountain Health LDS Hospital Work City: Salt Lake City Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $44.33 - $68.42 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!

Requirements

• Master's Degree in Social Work or related field. Education must be obtained from an accredited institution. Degree will be verified.
• Current State Licensure as LCSW, LMFT, or CMHC
• Excellent written and verbal communication skills.
• Computer Skills, i.e., email, word processing.

Nice To Haves

• Three Years of experience working in a mental health environment.
• One year of experience in psychiatry crisis assessment.
• Management experience.

Responsibilities

• Owns department operations, ensuring round-the-clock continuity of crisis services and therapy programming.
• Develops and maintains staffing models, schedules, workflows, and quality/performance metrics.
• Oversees budget, purchasing, resource utilization, and regulatory compliance.
• Ensures effective transitions between ED Crisis Work, Access Center operations, inpatient therapy teams, and partner hospitals.
• Serves as a clinical expert for crisis intervention, assessment, and therapeutic services.
• Ensures high-quality clinical practice standards in crisis care, safety planning, evaluation, and therapy modalities.
• Supports therapy programming for Behavioral Health and Medical Detox units, ensuring consistent group, individual, and milieu therapy execution.
• Collaborates with psychiatric providers, nursing, and interdisciplinary partners to optimize patient care, safety, and throughput.
• Hires, orients, develops, and retains a competent clinical workforce, supported by three Clinical Social Work Leads.
• Builds high-performing, cohesive teams and fosters a culture of psychological safety, accountability, and compassion.
• Communicates effectively with caregivers and leaders to maintain positive employee relations, retention and alignment across sites.
• Responds promptly and empathetically to patient and family concerns, taking swift action to ensure excellent patient experience.
• Monitors and improves key performance indicators such as evaluation-to-disposition times, Access Center flow, therapy coverage, and patient experience.
• Leads change management initiatives that improve access, safety, quality, and operational efficiency.
• Ensures readiness for regulatory reviews, including EMTALA expectations related to crisis and Access Center operations.
• Partners with hospital and Behavioral Health Service Line leadership to drive system-aligned improvements.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Learn more about our comprehensive benefits package here.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees