Crisis Case Manager - Behavioral Health

MIND 24-7•Phoenix, AZ

2d•Onsite

About The Position

At MIND 24-7, we are revolutionizing behavioral health care by providing immediate, accessible, and around-the-clock mental health support. Our walk-in mental health facilities are open 24/7, every single day, because mental health crises don’t wait, and neither do we. With services including Psych Express Care (rapid 2-3 hour interventions), Psych Crisis Care (intensive stabilization), and Psych Progressions (outpatient therapy and IOP services), we are making a real impact. We are growing and looking for passionate professionals to join us. If you're ready to be part of an innovative, fast-growing company that’s redefining mental health care, MIND 24-7 is the place for you. Mind 24-7 is redefining how people access behavioral health care by offering 24/7 walk-in mental health services for children, adolescents, and adults. We provide immediate access to care—without waitlists or ER delays—and support individuals through crisis stabilization, medication management, and care transitions. Our Express Plus program offers short-term observation and psychiatric support for patients who are stable but require medication management and care coordination.

Requirements

Associate’s or Bachelor’s degree in healthcare, behavioral health, human services, or related field preferred.
1–2 years of experience in case management, care coordination, or behavioral health services.
Level 1 Fingerprint Clearance Card (or ability to obtain upon hire
Strong communication, time management, and organizational skills.
Familiarity with EHR systems and HIPAA compliance.

Nice To Haves

Bilingual (English/Spanish) is a plus.
Candidates with equivalent experience in a behavioral health, social work, or medical office setting are encouraged to apply.

Responsibilities

Coordinate discharge planning and ongoing care for patients under psychiatric medication management.
Schedule follow-up appointments with outpatient psychiatric providers and therapists.
Support patient access to prescriptions, transportation, insurance coverage, and social services.
Communicate with pharmacies, families, guardians, and care teams to ensure continuity of care.
Document case management activities in the Electronic Health Record (EHR) system.
Participate in interdisciplinary team meetings and contribute to holistic care planning.