Behavioral Health Coordinator - Department of Psychiatry

University of Colorado•Aurora, CO

7h•Onsite

About The Position

The Behavioral Health Coordinator is the first point of contact for patients, families, and referral sources seeking treatment in the Department of Psychiatry. This position works closely with others in the department and may interact with other entities across CU Medicine and its affiliates in the community. The Behavioral Health Coordinator offers operational, clerical, and administrative support for clinical management faculty and staff. This position also facilitates appropriate referrals to providers in the department as well as outside resources across Colorado communities based on the nature of the problem.

Requirements

Bachelor’s degree in psychology, social work, or other behavioral health discipline from an accredited college or university.
Two or more (2+) years of administrative services experience, which includes one (1) year of patient intake coordination.
Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year-for-year basis.
Applicants must meet minimum qualifications at the time of hire.
Current Basic Life Support (BLS) for Healthcare Providers issued by the American Heart Association or the American Red Cross healthcare provider level CPR certification.
Maintains all required licensure and certifications for the position.
Maintains all required continuing education requirements.
Must be able to work in-person.
Must be able to travel to alternate locations as assigned.
A patient/customer-oriented focus is critical for telephone triage and scheduling.
Ability to maintain positive working relationships with many providers, who have many responsibilities other than patient care.
Ability to coordinate, prioritize, and implement multiple demands.
This individual is responsible for the timely and appropriate management of, access to, scheduling, and authorization of Depression Center clinical services.
Computer proficiency and knowledge of office management practices and techniques is required.
Demonstrated ability to assemble and analyze information for reports or special projects, to make sound judgments, to act independently, and to maintain positive working relationships.
Must have excellent communication skills, both oral and written.
Advanced working knowledge of Microsoft Office Products—Word, Excel, Access, and PowerPoint.
Demonstrated ability to manage an office or a function within an office independently.
Knowledge of and the skills necessary to conceptualize, organize, and implement office management functions independently, such as evaluating office production and quality, and writing policies and procedures.
Both written and oral communication, both externally and internally, will be key in this position, the primary purpose of which will be information sharing.
Because this person may be the first contact many external sources have with the Depression Center, good communication skills will be key to the position.

Nice To Haves

Master’s degree in psychology, social work, or other behavioral health discipline from an accredited college or university.
Four or more (4+) years working in a mental health-related field, or medical office management experience, or medical practice setting.
EPIC experience.
Bilingual, Spanish-speaking.

Responsibilities

Screen incoming inquiries from patients and referral sources.
Maintain medical records and disseminate patient information/correspondence according to HIPAA regulations.
Schedule initial appointments and offer referrals to external providers when necessary.
Enter data in electronic medical record and other databases as needed.
Assist in organizing the front desk receptionist: scheduling, referrals, and patient representative function.
Assist the practice management faculty and staff in order to coordinate and execute complex and confidential office projects by using independent judgment.