Behavioral Health Coordinator - Psychiatry - Interventional

University of Iowa•Iowa City, IA

13h•Onsite

About The Position

The Department of Psychiatry at Iowa Health Care is seeking a full-time Behavioral Health Coordinator to serve as a coordinator and treatment delivery technician for patients seeking Interventional Psychiatry treatment modalities. Services currently provided include transcranial magnetic stimulation (TMS), accelerated SAINT TMS treatments which require use of neuroimaging guided targeting, and intranasal esketamine (Spravato) services. The position may also be involved with the coordination for patients in the electroconvulsive therapy (ECT) program. This position will be based at the University of Iowa Health Care main campus. This position is primarily during 1st shift, 8:00 AM - 5:00 PM, Monday – Friday

Requirements

Bachelor’s degree in Psychology, Education or related field is required. Or an equivalent combination of education and experience is required.
6 months – 1-year clinical experience.
Excellent verbal communication skills; including demonstrated positive interpersonal skills and experience leading and/or participating as a member of work teams and groups.
Knowledge of medical terminology.
Proficiency in computer software applications, including demonstrated experience using email, spreadsheet and word processing programs and using the internet for conducting research and locating resources.
Ability to foster a welcoming and respectful workplace environment while recognizing personal differences.

Nice To Haves

Experience with EPIC.
Some (6 months-1 year) administrative experience.
6 months- 1-year clinical experience working with neurology or psychiatry patients.
Knowledge of University policies, procedures and regulations.
Ability to complete administrative tasks autonomously, problem solve independently and tolerate unpredictability.

Responsibilities

Supervising the administration of TMS and intranasal esketamine to psychiatric patients (primarily treatment-resistant depression), including medication retrieval, patient teaching, documentation, and disposal as dictated by hospital protocols.
Maintain communication with referring providers.
Conduct phone interviews with potential patients to determine eligibility.
Administer standardized questionnaires to assess one’s level of depression or severity of side effects.
Monitor patients during administration of intranasal esketamine under the supervision of a physician.
Facilitate communication between physicians and patients regarding any concerns.
Document daily notes in the medical record for esketamine sessions and manage paperwork for FDA-required TMS or Spravato Risk Evaluation and Mitigation Strategy (REMS).
Participate in weekly clinical meetings, where patient progress is discussed amongst the treatment team and treatment plans are determined.
Coordinate and assist patients with insurance claims and all levels of appeals process for treatment coverage and reimbursement.
Work with University web designers to develop and maintain websites.
Assist with case management for patients being evaluated for interventional psychiatry treatments
May also provide coverage in other interventional psychiatry services such as transcranial magnetic stimulation (TMS) and electroconvulsive therapy (ECT).
Assist with promotion of the service including assistance with presentations on esketamine to clinical audiences.
Maintain TMS and esketamine protocols, order supplies.
Administrative duties including prompt attention to compliance with TMS and Spravato (intranasal esketamine) REMS, insurance pre-authorization, obtaining medical records, patient scheduling, and other duties as needed.
Adhere to safety and compliance guidelines.
Train new technicians in the administration of TMS and Spravato (intranasal esketamine).
Study budget creation and monitoring of study finances and contracts.
Assist with procurement of supplies and materials.
May initiate purchasing requests, monitor accounts/expenditures; reconcile statements.