Behavioral Health Coordinator

Shelter House - Iowa City•Iowa City, IA

22d•$22 - $22

About The Position

You are the first person guests, clients, and tenants see when they enter one of Shelter House's buildings. Behavioral Health Coordinators provide crisis intervention and de-escalation when conflict arises, and they connect people to the help they need, troubleshooting when folks need assistance connecting with case managers, collaborating with care teams, and anything else that might come up.

Requirements

Trustworthy, honest, and a team player.
Ability to actively listen.
Proficient with Microsoft Office Suite or related software.
Proficiency with or the ability to quickly learn the organization’s HMIS and HR payroll system.
Strong organizational and communication skills.
Ability to establish and maintain professional boundaries while working with clients.
Ability to thrive in a flexible, fast-paced, and growth-oriented environment while maintaining a positive solution-oriented and client-centered approach.
Experience in crisis intervention and problem solving with the ability to diffuse situations without heightening conflict.
Understanding of or willingness to train in areas such as housing first, trauma-informed care, harm reduction, diversity, equity, and inclusion.
Strong interpersonal skills, ability to be compassionate and firm towards those using our services.
Reliable transportation to get to your designated work site.
Bachelor's degree in human services with 1 year of behavioral/mental health experience; or Associate’s degree with 3 years' mental health / behavioral health experience.
Current vehicle insurance and a valid Iowa state driver’s license.
Must be able to walk up and down stairs.
Must be able to lift 30 pounds at times.

Responsibilities

Ensure a trauma-informed workplace is achieved and maintained by demonstrating a balance of kindness, competence, and care toward self, others with whom we work, and those for whom we provide care.
Ability to supervise clients and guests with dignity and mutual respect at all times.
Provide one-on-one support and interventions when necessary.
Provide crisis intervention and de-escalation for conflict that may arise.
Respond to emergencies, follow building/staff safety and emergency procedures, and call 911 when appropriate.
Lead collaboration with Iowa City Police Department, Iowa City Fire Department, and ambulance services when on-site.
Support and assist individuals with their needs as they arise (questions, concerns, hygiene, supplies, mail, cleaning supplies, bedding, food and more).
Develop and maintain relationships with all clients and guests.
Assist clients in creating and implementing goals and housing stabilization plans in collaboration with the case management team.
Collaborate across teams to coordinate care and strategize about specific clients’ situations.
Complete assessments such as client safety plans, brain health, commitments, and similar.
Inform and advise clients and guests about agency and facility policies and procedures.
Provide clear and accurate information to staff, clients, guests, and the public.
Develop and maintains positive working relationships with community behavioral health, healthcare providers and other community systems.
Maintain confidentiality.
Support staff at the front desk, answer phone calls, and monitor security cameras and doors when needed.
Record pertinent client interactions and building activities. Complete proper documentation.
Support staff in maintaining sanitary conditions in all dormitory areas, common areas, and exterior.
Always maintain a safe and sanitary environment.
Support other staff when crises arise.
Tolerate unruly client behavior and continue to provide essential services to those in need.
Provide resource information or triage questions, for individuals and families we serve and to those who call to apply or ask for information.
Ability to handle communications with the public, donors, and volunteers via phone or in person.
Provide shadowing opportunities for new team members when assigned.