Behavioral Health Coordinator
About The Position
Greet patients & visitors in a prompt, courteous and helpful manner, routing them appropriately and responding to requests for information Work collaboratively with Integrated Behavioral Health Associates (IBA) to coordinate consultations or treatment recommendations as instructed by the provider Schedule patient appointments in Cadence per established provider/department-specific scheduling rules. • Maintain the wait, reminder and re-schedule lists if applicable • Maintain a current referral report, ensuring timely scheduling of necessary appointments Maintain work area in a neat and orderly manner Answer phones, place calls, respond to inquiries, and take messages; respond to/follow up on Epic Inbasket requests in a timely manner Coordinate all aspects of the IBA process, including, but not limited to: • Collecting applicable co-pays as directed by IBA • Scheduling any follow up appointments in the IBA system • Serve as a liaison between SSMC and IBA to provide timely patient care • Maintaining a current list of insurances accepted by IBA and a list of providers in the community for those patients with insurances they do not accept Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures. Abide by and promote all SSMC Service Standards. M - F 830 - 5 Responsibilities if Required: Education if Required: License/Registration/Certification Requirements: South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in Southeastern Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve. We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.
Responsibilities
- Greet patients & visitors in a prompt, courteous and helpful manner, routing them appropriately and responding to requests for information
- Work collaboratively with Integrated Behavioral Health Associates (IBA) to coordinate consultations or treatment recommendations as instructed by the provider
- Schedule patient appointments in Cadence per established provider/department-specific scheduling rules.
- Maintain the wait, reminder and re-schedule lists if applicable
- Maintain a current referral report, ensuring timely scheduling of necessary appointments
- Maintain work area in a neat and orderly manner
- Answer phones, place calls, respond to inquiries, and take messages; respond to/follow up on Epic Inbasket requests in a timely manner
- Coordinate all aspects of the IBA process, including, but not limited to:
- Collecting applicable co-pays as directed by IBA
- Scheduling any follow up appointments in the IBA system
- Serve as a liaison between SSMC and IBA to provide timely patient care
- Maintaining a current list of insurances accepted by IBA and a list of providers in the community for those patients with insurances they do not accept
- Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures.
- Abide by and promote all SSMC Service Standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
