Behavioral Health Coach - Bilingual Spanish - Evernorth - Dallas TX

The Cigna Group•Irving, TX

51d

About The Position

Our Custom Coaching program connects employees with a highly skilled wellness coach for face-to-face (or video/telephonic) sessions. Coaches take a holistic approach to help employees set and accomplish goals, manage chronic conditions and encourage healthy behaviors. We are seeking a compassionate and skilled Behavioral Health Coach to support individuals in achieving their mental well-being and personal development goals. This role focuses on guidance, motivation, and skill-building rather than clinical diagnosis or therapy. As a coach, you will empower clients to navigate life’s challenges, enhance resilience, and build healthy habits through a whole-person approach to behavioral health. Here’s more on how you’ll make a difference with our patients: • Provide one-on-one and group coaching and support to individuals in areas such as stress management, emotional well-being, self-care, and personal growth. • Identify customer health education needs through targeted health assessment activities, to include screenings for depression, anxiety and stress. • Utilize evidence-based techniques like motivational interviewing, cognitive behavioral strategies, and mindfulness practices to encourage behavioral change. • Collaborate with clients to set achievable goals and action plans tailored to their needs. Empowering clients to become an active participant in their own health outcomes. • Identify when clients may need clinical intervention and refer them to appropriate care when necessary. • Assist Customer in overcoming barriers to better health. • Utilize biometric values and motivational interviewing techniques to collaborate with customers to drive to improve clinical outcomes. • Lead and support a variety of Health and wellness promotional activities to include, delivering educational workshops, wellness programs, or digital content to support behavioral health initiatives. • Provide support for health-related site events, which include open enrollment, wellness committee facilitation, health fairs, etc. • Maintain accurate and confidential client records in accordance with company policies and ethical guidelines. • Stay informed on the latest behavioral health research, coaching methodologies, and best practices.

Requirements

Strong Clinical skills with at least 3 or more years of experience health coaching, health education and health promotion with a behavioral health focus. (Experience in coaching, counseling, wellness or behavioral health settings.)
Bachelor’s Degree required in a health-related field. Behavioral health focused degree (psychology, social work, behavioral science or public health) preferred.
Master’s degree preferred
Current ACLS/BLS/CPR/AED Certification or ability to obtain during onboarding
High energy level, with dynamic presentation skills is required.
Positive role model in demonstrating healthy behaviors
Passion for health improvement
Ability to work independently
Customer-centric focus
Ability to proactively collaborate professionally with the client and other matrix partners.
Understand and own a variety of clinical targets and outcome measurements. Develop action plans that drive clinical value for the customers and clients.
Proven administrative abilities, with strong computer and software application skills.
Strong communication, active listening, and motivational skills
Ability to work with diverse populations and tailor coaching approaches accordingly.
Bilingual Spanish
Must reside local to Dallas TX
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Behavioral Health experience including knowledge of trauma-informed care, motivational interviewing, stress management, or holistic wellness approaches
Certification in Health Coaching, Behavioral Health Coaching, Life Coaching, or a related field (e.g., CHES (Certified Health Education Specialist), NBHWC, ICF or similar)

Responsibilities

Provide one-on-one and group coaching and support to individuals in areas such as stress management, emotional well-being, self-care, and personal growth.
Identify customer health education needs through targeted health assessment activities, to include screenings for depression, anxiety and stress.
Utilize evidence-based techniques like motivational interviewing, cognitive behavioral strategies, and mindfulness practices to encourage behavioral change.
Collaborate with clients to set achievable goals and action plans tailored to their needs. Empowering clients to become an active participant in their own health outcomes.
Identify when clients may need clinical intervention and refer them to appropriate care when necessary.
Assist Customer in overcoming barriers to better health.
Utilize biometric values and motivational interviewing techniques to collaborate with customers to drive to improve clinical outcomes.
Lead and support a variety of Health and wellness promotional activities to include, delivering educational workshops, wellness programs, or digital content to support behavioral health initiatives.
Provide support for health-related site events, which include open enrollment, wellness committee facilitation, health fairs, etc.
Maintain accurate and confidential client records in accordance with company policies and ethical guidelines.
Stay informed on the latest behavioral health research, coaching methodologies, and best practices.