Behavioral Health Clinical Support Specialist

Essen Medical Associates•Bronx, NY

About The Position

At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today! Job Summary The Clinical Support Specialist provides comprehensive clinical and administrative support to psychiatry providers. This role is essential to the efficient delivery of behavioral health services, supporting psychiatrists and other behavioral health providers with patient care coordination, clinical documentation, prior authorizations, and administrative tasks. The incumbent will facilitate seamless patient experiences across Televisits, In-person intakes, screenings, and ongoing psychiatric and therapeutic care while maintaining strict HIPAA compliance and clinical documentation standards.

Requirements

Medical Assistant certification (CMA, RMA, or equivalent) preferred
Completion of formal Clinical Assistant training program preferred
Minimum 1-2 years of experience in a healthcare clinical setting
Experience in behavioral health, mental health, or psychiatry preferred
Experience with electronic health record (EHR) systems required
Experience with medical insurance prior authorization processes preferred
Familiarity with telehealth platforms and virtual care delivery preferred
Strong understanding of HIPAA regulations and patient privacy requirements
Proficiency with healthcare documentation standards and terminology
Excellent organizational and time management skills with ability to multitask
Strong written and verbal communication skills for patient and provider interaction
Ability to work effectively in a fast-paced clinical environment
Attention to detail, particularly with clinical documentation and prior authorizations
Proficiency with Microsoft Office Suite

Nice To Haves

Spanish speaking preferred

Responsibilities

Assist with patient intake appointments, including vital signs collection, patient history documentation, and preliminary screening questionnaires
Prepare patients for psychiatric evaluations and sessions, explaining procedures and setting appropriate expectations
Support televised psychiatric appointments by ensuring proper technology setup, patient privacy, and clinical environment preparation
Conduct standardized behavioral health screenings and assessments under provider direction (PHQ-9, GAD-7 etc.)
Develop and maintain standardized training sessions, schedules, and curricula tailored to provider role for new providers
Document patient interactions, clinical observations, and vital signs in the Electronic Health Record (EHR) system with accuracy and timeliness
Assist with interventional Psychiatry procedures including Transcranial Magnetic Stimulation (TMS)
Coordinate care transitions
Generate and maintain clinical correspondence including patient letters, referral documents, and clinical summaries
Prepare and submit prior authorization requests for psychiatric medications and treatments to insurance carriers
Track medication authorization status and communicate updates to providers and patients
Manage form completion including consent forms, treatment planning documents, and clinical assessment templates
Maintain HIPAA compliance in all patient interactions
Maintain confidentiality of all patient information and protected health information (PHI)
Serve as liaison between patients and behavioral health care team
Facilitate care coordination with other behavioral health providers, primary care physicians, and community resources