Behavioral Health Centralized Scheduler

Blue Ridge Health•Clyde, NC

40d

About The Position

Blue Ridge Health is currently seeking a Behavioral Health Centralized Scheduler to be part of our Behavioral Health Team in Clyde, NC. The Behavioral Health Centralized Scheduler is an integral member of the behavioral health team of BRH and works in cooperation with the BH team members to manage routine and crisis scheduling and rescheduling.

Requirements

High school diploma or equivalent required.
Ability to organize, communicate and perform detailed functions required.
Strong interpersonal skills

Nice To Haves

Bilingual - Spanish language, preferred.
Experience with electronic medical record systems and/or previous referral coordination preferred.

Responsibilities

Schedule and reschedule appointments in collaboration with clients.
Track missed appointments and engage clients with curiosity and compassion to explore possible barriers to attending, sharing themes and concerns with Behavioral Health leadership to improve system-level access.
Build, apply, and update scheduling templates within the electronic health record (EHR) to support timely and coordinated access to care.
Coordinate internal crisis-related appointment scheduling using a calm, supportive, and client-centered approach, while following established protocols.
Responsible for proper maintenance of all electronic medical record information related to the scheduling process.
Assists providers in requesting health records when needed.
Protects the confidentiality of clients and their records at all times by complying with the BRH patient confidentiality policy.
Direct individuals accordingly to all different departments to ensurethey receive the proper assistance needed.
Enhance access to services by regularly reviewing provider schedules and filling available appointment openings in a way that maintains client choice and supports timely care.
Maintains a close working relationship with Behavioral Health team members to promote smooth operations, clear communication, and high-quality client experiences across service lines.