Behavioral Health Centralized Intake Coordinator - Days - Elmwood

Ochsner Health•New Orleans, LA

20d•Onsite

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job operates as a dispatcher to facilitate transportation, assists with centralized psychiatric patient placement, operates the bed board for patient placement, and assists transfer nurses with completing telemedicine calls while answering overflow phone calls. Cross-trains throughout the department. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Requirements

Education Required – Completion of an accredited licensed practical nurse (LPN) program or a bachelor's degree.
Work Experience Required - 2 years of licensed practical nurse (LPN) experience. Bachelor's degree accepted in lieu of experience.
Certifications Required - Current licensed practical nurse (LPN) license in the state of practice if accredited LPN program has been completed.
Proficiency in using computers, software, and web-based applications.
Effective verbal and written communication skills and ability to present information clearly and professionally.
Excellent customer service phone skills and ability to multi-task.
Ability to be self-directed and motivated and work with little supervision.
Ability to demonstrate effective adaptation skills to change in systems, practices, and technology.
Ability to work extended shifts of 8, 10, or 12 hours per day.

Responsibilities

Coordinates transportation for all transport orders through acting as a dispatcher.
Responds to system-wide requests for acute behavioral health placement, ensures all necessary patient referral information is complete, electronically submits requests for evaluations of patient criteria to determine if admission criteria are met, organizes and prioritizes referrals to promote patient safety and meet patient needs within the continuum of care.
Provides excellent customer service through telephone and personal contact with all customer groups including physicians, nurses, administrators, and colleagues.
Accommodates fluctuating variables in practice setting such as patient volume, patient acuity, experience of personnel, utilization of supplies, and resources.
Communicates pertinent clinical information to referring providers, admitting providers and administrative staff and assists with answering the transfer center calls, creating tickets in Epic, and performing follow up calls for reassessment of patients.
Facilitates time sensitive tele-medicine consultations between campuses and providers, ensuring completion of all workflow items as part of the transfer center team.
Acts as part of the centralized placement team through assigning beds for all campuses across the system from every entry point, including controlling the bed board for community hospitals to ensure every patient receives a bed in a timely manner.
Performs other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.