Behavioral Health Case Manager II

State of Delaware•Dover, DE

30d

About The Position

Introduction Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today! Summary Statement The incumbent in this position serves as the primary advocate for individuals on their caseload, with responsibilities that include developing and monitoring person-centered plans, maintaining regular communication with service providers, families, and guardians, and conducting routine in-person visits at provider site locations. The incumbent is also responsible for ensuring all services are delivered in compliance with applicable standards and regulations for each individual's service plan. Routine travel to provider site locations is a requirement of this position as well as the occasional need to provide emergency transportation for individuals.

Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field.
Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
Six months' experience in providing clinical treatment, counseling or determining eligibility for services or benefits as part of a treatment team.
Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months' experience in narrative report writing.
As a condition of hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).
Applicants must be legally authorized to work in the United States.

Responsibilities

Interviews clients, family members or any other persons deemed necessary to obtain the most complete case history possible.
Provides guidance and relevant information to the client's family to enable them to facilitate solutions and promote positive interactions among family members.
Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review.
Prepares narrative, statistical reports and court reports as necessary.
Provides input as a member of a multi-disciplinary team in the assessment of client human service needs and treatment planning, enabling the most beneficial placement in foster care, day care, nursing home, drug/alcohol rehabilitation or other special care facility.
Prepares necessary forms of application for services or benefits.
Contacts appropriate social agencies and coordinates referrals.
Appears at court proceedings as required testifying to the social and environmental issues affecting the client.
Provides technical guidance to organizations and staff regarding findings related to client care or provides consultation to other caregiving agencies.
Provides consultative services to state and private agencies; may participate in community projects.
Advocates for clients and families in the protection of rights; obtains consent for treatment.
Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
May lead paraprofessional, professional or administrative support staff by assigning, monitoring, and reviewing work and providing on-the-job training, guidance, and direction.
Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
Performs other related duties as required.