Behavioral Health Care Manager

DAP Health-posted 10 days ago

Full-time • Mid Level

Hybrid • Desert Hot Springs, CA

251-500 employees

Ambulatory Health Care Services

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At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary The Behavioral Health Care Manager (ACSW) supports CalAMS ECM program for patients with behavioral health needs by providing care coordination, brief therapeutic interventions, and linkage to community resources. This role helps integrate behavioral health into the primary care setting and promotes whole-person care through proactive outreach, engagement, and teamwork. It is responsible for being a liaison between the Patient, Primary Care Providers, and Behavioral Health Clinicians.

Manage a caseload of ECM members with behavioral health conditions, including those with Serious Mental Illness (SMI) and/or substance use disorder (SUD), using brief, structured interventions within ACSW scope under supervision.
Assist with crisis screenings and facilitate warm hand-offs to local crisis or emergency resources as appropriate.
Provide brief, structured behavioral health interventions (e.g., motivational interviewing, behavioral activation, coping skills training) within ACSW scope under supervision.
Provide educational support and outreach to members regarding behavioral health conditions and treatment options.
Assist members in following through care plans and wellness goals through phone and in person engagement.
Complete Health Assessments and integrate findings into a Shared Care Plan.
Coordinate with internal and external health partners, including PCP offices, specialists, and ancillary services, to address behavioral health and medical access needs
Communicate care plans with members, caregivers, and care teams to promote shared understanding and accountability.
Participate in multidisciplinary team meetings and case reviews to discuss member progress and care updates.
Build and maintain collaborative relationships with members, providers, and care team members using evidence-based communication strategies (e.g., Motivational Interviewing).
Promote engagement and self-management by empowering members to participate in their care.
Model the highest ethical behavior in relationships with co-workers, supervisors, Members, Providers, and colleagues in the community
Provide formal and informal training and support for team members on behavioral health conditions, including treatments and evidence-base for treatment
In conjunction with the LCSW and/or ECM Operations Manager, the Behavioral Health Care Manager is responsible for providing consultation for the non-licensed members of the team when discussing tasks of a clinical nature
Ensure documentation is accurate and in compliance with regulatory requirements and accreditation standards
Other duties as assigned
Maintain department-level budgets that adequately balance the financial needs of the department against the needs for fiscal responsibility
Actively support, promote, and work to fulfill the Mission, Vision, and core values of DAP Health
Embodies DAP Health's core values- Accountability, Compassion, Integrity, Respect, Commitment, Loyalty, and Excellence
Provide excellent internal and external customer service
Demonstrate DAP Health's Standards of Customer Service Behavior: Compassion, Attitude, Communication, Appearance, Sense of Ownership, and Teamwork
Participate in on-going customer service training
In every action, seek to promote DAP Health as a top service organization
Contribute to the success of the organization by participating in quality improvement activities
Comply with all DAP Health policies and procedures and participate in the implementation of new initiatives.
Ensure compliance with policies and procedures related to safe work practices
Use all appropriate equipment and/or tools to ensure workplace safety
Immediately reports unsafe working conditions
Maintain privacy and security of all patients, employees, and volunteer information and access to such information. Such information is accessed on a need-to-know basis for business purposes only.
Comply with all regulations regarding corporate integrity and security obligations.
Report unethical, fraudulent, or unlawful behavior or activity.
Uphold strict ethical standards

Understanding of, or ability to learn, behavioral health as associated with chronic medical diseases
Understanding of, or ability to learn, biological and physiological nature of mental illness
Understanding of, or ability to learn, insurance and basic medical terminology
Excellent oral and written communication skills
Effective interpersonal skills
A master's degree from a Council of Social Work Education (CSWE)-accredited program
Must be registered with the Board of Behavioral Sciences (BBS) as an ACSW
Must provide proof of completing and passing the California Law and Ethics Exam
Requires current and valid driver's license and current personal auto insurance
Able to travel to DAP Health locations throughout San Diego and the Coachella Valley

Bilingual in English/Spanish preferred
Previous experience in the medical field and/or in the behavioral health/mental health field, preferred

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