Behavioral Health Care Manager Lead

Talkspace Corporate • New York, NY

24d • $90,000 • Remote

About The Position

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!
We are looking for a Behavioral Health Care Manager Lead to join our Collaborative Care team. This role would be responsible for providing clinical leadership, supervision, and operational oversight for a team of Behavioral Health Care Managers, while balancing direct patient care, quality assurance, and cross-functional collaboration. We are looking for someone who has experience in Collaborative Care delivery, clinical team leadership, and evidence-based behavioral health interventions and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.
This is a remote position and will be based on eastern time. Talkspace HQ is located in NYC.

Requirements

• Masters degree in social work or other behavioral health related degree
• Specialized training to provide brief psychosocial interventions, motivational interviewing, and problem-solving treatment required.
• Minimum of 4-6 years of experience in behavioral health, integrated care, or care management
• At least 1-2 years of clinical supervision or team leadership experience
• Licensed Mental Health Counselor/Professional Counselor
• Licensed Marriage and Family Therapist
• Licensed Social Worker
• Licensed Psychologist
• Demonstrated ability to collaborate and communicate effectively in a team setting.
• Working knowledge of evidence-based psychosocial treatments and brief behavioral interventions for common mental health disorders, when appropriate (e.g., motivational interviewing, problem-solving treatment, behavioral activation).

Nice To Haves

• Experience running a clinical team.
• Experience scaling CoCM programs across multiple practices preferred.
• Experience in virtual delivery care models.

Responsibilities

• Provide clinical supervision, coaching, and mentorship to Behavioral Care Managers.
• Support onboarding and training of new Behavioral Health Care Managers
• Provide training and ongoing supervision of BHCM’s.
• Monitor team performance against key CoCM metrics.
• Ensure team adherence to CoCM clinical workflows, documentation standards, and best practices.
• Partner with program leadership on quality improvement initiatives and workflow optimization.
• Identify trends, risks and opportunities for improvement across the patient population.
• Maintain a patient caseload, as needed, to support team coverage and model fidelity.
• Support the mental and physical health of patients on an assigned caseload, coordinating closely with the patient’s medical provider and, when appropriate, other mental health professionals.
• Participate in regularly scheduled caseload consultation with the Psychiatric Consultant and communicate resulting treatment recommendations to the patient’s medical provider.
• Screen and assess patients for common mental health and substance abuse disorders. Facilitate patient engagement and follow-up care.
• Provide patient education about common mental health and substance abuse disorders and the available treatment options.
• Deliver brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate.
• Track treatment response and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.
• Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.
• Track patient follow up and clinical outcomes.
• Document patient progress and treatment recommendations in EHR and other required systems so as to be shared with medical providers, Psychiatric Consultant, and other treating providers.
• Adjust treatment plans for patients who are not improving as expected in consultation with the medical provider and Psychiatric Consultant, including referral to more intensive or specialized care when needed.
• Facilitate referrals to evidence-based psychosocial treatments and other clinically indicated services outside the organization.
• Develop and complete relapse prevention self-management plan with patients who have achieved their treatment goals and are soon to be discharged from the caseload.

Benefits

• Comprehensive Medical, Dental and Vision plans coverage since day one
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level