Behavioral Health Care Advocate - After Hours Crisis - Remote MO

UnitedHealth Group•St. Louis, MO

7d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a member of the After Hours Call Center Team, you will be responsible for handling provider / facility requests for higher levels of care and member crisis calls. Residency and licensure in the state of Missouri are required. You must be able to work nights, weekends and holidays. If you are located in the state of Missouri, you will have the flexibility to work remotely as you take on some tough challenges. You’ll find the pace fast and the challenges ongoing. We’ll expect you to achieve and document measurable results. You’ll also need to think and act quickly while working with a diverse member population. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; Licensed Ph.D., or an RN with 2+ years of experience in behavioral health
Active, unrestricted independent clinical license in the State of Missouri: LP, LCSW, LMFT, LPC, or RN
2+ years of post-master’s or RN experience in a related mental health environment
Proficient with Microsoft Office Suite (i.e., Word, Excel, Outlook, Teams)
Proven ability to talk and type at the same time while navigating between multiple screens and programs
Proven ability to work in a fast-paced environment and adapt to change
Dedicated, distraction-free workspace and access to install secure high speed internet via cable/DSL/fiber at home
Ability to work evenings, overnights, weekends, and holidays per your assigned schedule
Residency in Missouri

Nice To Haves

Inpatient experience
Crisis intervention experience
Behavioral health utilization management experience
Call center experience
Dual diagnosis experience with mental health and substance abuse
Experience determining levels of care for behavioral health services
Experience using Interqual, ASAM, and/or Locus criteria
Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients

Responsibilities

Field inbound calls in a queue from members and providers for purpose of assessment and triage
Focus on initial inpatient admission for psychiatric and chemical dependency patients
Make patient assessments and determining appropriate levels of care
Participate in member crisis calls
Determine if additional clinical treatment sessions are needed
Manage inpatient mental health cases throughout the entire treatment plan
Administer benefits
Coordinate benefits and transitions between various areas of care
Identify ways to add value to treatment plans and consulting with facility staff

Benefits

Paid Time Off which starts to accrue with your first pay period plus 8 Paid Holidays and 1 Floating Holiday
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life, and AD&D Insurance along with Short-term Disability and Long-Term Disability coverage
401(k) Savings Plan and Employee Stock Purchase Plan
Education Reimbursement
Continuing Education and License Renewal Fee Reimbursement
Employee Assistance Program
Employee Referral Bonus Program
Employee Discounts
Voluntary Benefits (i.e., pet insurance, legal insurance, LTC Insurance, etc.)