Behavior Support Specialist -PRN

RESTART INC•Kansas City, MO

4d•Onsite

About The Position

The Behavior Support Specialist ensures a safe, structured, and welcoming environment for participants, visitors, and team members within reStart Inc.’s facilities. This position provides frontline support through safety monitoring, front desk coordination, participant engagement, and incident response to promote orderly operations and positive daily experiences. This role requires professionalism, sound judgment, and the ability to remain calm in fast-paced or high-acuity situations. The Behavior Support Specialist serves as both a service ambassador and safety steward, supporting program stability while reinforcing respectful expectations and consistent procedures.

Requirements

High School diploma or GED required
Minimum two (2) years of experience in customer service, behavioral support, residential services, or related frontline roles preferred
Experience working in fast-paced or high-volume service environments strongly preferred
Strong conflict resolution and communication skills
Ability to maintain confidentiality and professional discretion
Proficiency in Microsoft Office Suite, especially Outlook
Must pass criminal background check and pre-employment drug screening
Professional Judgment
Situational Awareness
De-escalation & Conflict Resolution
Communication Skills
Reliability & Accountability
Organization & Attention to Detail
Team Collaboration
Adaptability

Responsibilities

Participant Engagement & Support
Build professional, respectful relationships with participants while maintaining appropriate boundaries and expectations.
Provide clear guidance regarding program rules, routines, and expectations.
Respond to participant concerns and provide appropriate information or referrals.
Utilize de-escalation techniques to address conflicts or disruptive behavior.
Communicate observations or concerns promptly to supervisors or program leadership.
Safety Monitoring & Facility Oversight
Conduct routine walkthroughs of facilities to ensure safety, cleanliness, and operational readiness.
Monitor security systems and manage controlled building access.
Observe and report safety risks, maintenance needs, or policy concerns.
Respond to incidents or emergencies in accordance with established protocols.
Document incidents and security-related observations accurately and timely.
Front Desk & Administrative Operations
Serve as the first point of contact for visitors, participants, and team members.
Answer and route phone calls using established procedures.
Complete intake, sign-in, and general administrative tasks.
Maintain organized, stocked, and orderly common spaces.
Support documentation and recordkeeping requirements.
Collaboration & Team Contribution
Work collaboratively with cross-functional team members to ensure consistent communication and coordinated service delivery.
Participate in required meetings, training, and professional development activities.
Follow all organizational policies, procedures, and confidentiality standards.
Perform additional duties as assigned to support program operations.