Beer-Wine-Liqr/Dept Leader

Kroger•Colorado Springs, CO

23h•Onsite

About The Position

This position involves interacting with customers within and outside the adult beverage department, assisting them in making informed shopping decisions. The role requires planning, organizing, training, and directing Adult Beverage department clerks, performing production and customer service functions, and maximizing store sales and profits. The successful candidate will demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Willing to work weekends and holidays
Minimum 21 years of Age
Past work record reflects dependability and integrity
Understand all key components of department operations
Knowledge of applicable laws and regulations related to employment practices, safety and State Adult Beverage Laws
Qualified and able to operate power machinery and work with various job tools
Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise
Effective written and oral communication skills
Demonstrated ability to make intelligent decisions quickly
Ability to tactfully and calmly handle stressful situations and make a positive impression on associates and customers
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest and percentages

Nice To Haves

Grocery retail work experience and/or backup manager experience
Understanding of all key components of department operations

Responsibilities

Engage the customer with a smile and friendly welcome
Develop a relationship with customers and get to know them on a first name basis when possible
Assist customers in finding the adult beverage they are looking for or make suggestions
Assist customers in pairing wines with food or with their party needs
Be familiar with the adult beverage sections and assortment to be able to act as a guide to customer questions and suggestions
Conduct a minimum of 2 tastings time a week (recommended for Friday, Saturday and Sunday during Prime Time)
Take customer special orders and communicate with customer about availability and Delivery date; follow the company customer request procedures in receiving and ringing up request
Conduct daily department walk to ensure standards are in place
Execute the Weekly Display Plan
Maintain accurate ad shelf signs, merchandising signs and Point of Sale (POS) in clean, attractive condition
Order and maintain adequate inventory for ad and display support; follow financial cost billing guidelines to limit shrink
Maintain Planograms
Communicate weekly sales opportunities to the grocery manager
Keep department clean, organized and safe
Maintain Accurate Pricing and Accurate Computer Assisted Ordering entries
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
Must be able to perform the essential functions of this position with or without reasonable accommodation