Beach Shoppe Front Office Clerk

Troon • Bethany Beach, DE

13h

About The Position

The Part-Time/Full-Time Seasonal Beach Shoppe Front Office Clerk will be responsible for providing excellent guest service as it pertains to guest registration/checking-In and Point of Sale transactions for the resort. He/She will promptly address guest service needs, provide resort information, collect payment, and accurately manage cash receipts. He/she will maintain the company’s expected high quality standards of services.

Requirements

• Ability to multi-task and work in a fast paced environment
• Excellent customer service skills
• Ability to effectively problem solve, think outside the box to resolve guest complaints.
• High School diploma or equivalent required
• Front Desk or Guest Service experience – minimum one year

Responsibilities

• Promptly greet guests in a friendly and professional manner.
• Complete guest registration process, issue unit badges and parking permits,and provide resort information and area attractions details and directions.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Balance all cash receipts and complete cashier and other reports.
• Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.
• Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up.
• Make appropriate service recovery recommendations.
• Promote team work and quality service through daily communications and coordination with other departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED