Beach Services Operations Manager

La Jolla Beach & Tennis Club, Inc. • San Diego, CA

3d • $77,000 - $82,000

About The Position

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you’ll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you’re starting your career or ready to take it to the next level, we’re passionate about helping our employees thrive in one of California’s most beautiful destinations. Summary Manages the day-to-day Beach Services operations personally or through subordinates. Promotes and follows LJBTC, Inc.’s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests

Responsibilities

• Determines work procedures and expedites workflow.
• Issues written, oral instructions, and writes reports when required.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Communicates effectively with subordinates, peers, Executive and Management team, non-guests, guests and members.
• Provides signature service to members and guests that meet or exceed expectations.
• Takes ownership of member, hotel guests, and guest’s complaints and concerns; and ensures that they are resolved in a timely and efficient manner.
• Creates and successfully manages department annual budget, prelim reports and forecasting.
• Develops and executes training procedures for the Beach Services team.
• Ensures that subordinates are performing required duties.
• Assesses and coaches when necessary or required.
• Ensures that the Club’s beach and pool areas are set up, maintained, cleaned, and monitored to established standards at all times.
• During summer months, maintains the La Jolla Shores Hotel Beach and Pool to this standard.
• Ensures that the beach equipment is delivered.
• Ensures removal of beach equipment is completed and appropriate storage schedule is followed.
• Ensures that the BBQ’s, tables, chairs, and umbrellas are set up, cleaned, secured, and presentable at all times.
• Maintains cabanas and fire pits in the off-season.
• Enforces all Club policies and procedures.
• Attends Manager’s meeting weekly and participates in Club Dining/Beach Hut meetings where appropriate, particularly during peak season.
• Warns violators of rule infractions, such as loitering or carrying forbidden articles, and approaches and contacts any person engaging in suspicious or criminal acts.
• Ensures that subordinates are versed on pertinent Membership Rules and Policies and confronts violators with warnings and or exception reports.
• Report and call police, lifeguards, or fire department by telephone in case of fire or the presence of unauthorized persons.
• Ensures that all persons authorized on property are properly recorded on the Beach Registration Log.
• Trains Beach Service Leads in their duties and responsibilities.
• Oversees the training of the Beach Services Crew.
• Ensures that response to noise complaints within the duty area (i.e.: the beach, pool etc.) are handled in a timely and efficient manner; also ensures that all parties on the beach are randomly spot checked for violations of our liquor license.
• Ensures that all beach party set ups have been properly signed for and that all guests have been properly registered and logged on the Beach Registration Log.
• Oversees quarterly inventory of all equipment and supplies and the accuracy.
• Properly requests needed supplies in a timely manner.
• Ensures that a towel pars and inventories are maintained at all times, and requests towels, as needed, during the shift.
• Observes and reports any unusual occurrences and safety hazards (i.e.: wet floors, fire hazards, leaking water pipes, unsafe equipment, etc.).
• Ensures that the proper departments are notified of the hazard and/or occurrence and informs the Management team via E-mail, writes work orders, and or contacts the Dispatcher.
• Ensures that all shifts are properly staffed, determines the amount of staff needed throughout the season, and adjusts accordingly.
• Oversees administration work and ensures the department keeps within the budget by properly scheduling personnel, conducting reviews and ordering needed supplies.
• Plans and attends regularly scheduled department meetings.
• Other duties may be assigned.

Benefits

• Free daily meal and salad bar
• Free parking
• Benefits including: Medical, Dental, Vision, 401K (based on employment status)
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club
• career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees