BDC VENTAS

TPIS

12d•$12

About The Position

If you are passionate about sales, a dynamic and committed person, seeking an opportunity to work in a dynamic environment in the car dealership industry, this opportunity is for you! Job responsibilities: Schedule new car delivery customers first service appointment. Learn how customers define values and design a personalized contact strategy. Multi-channel communication with customer: contact via email, phone and website. Contact leads from all touch points: dealer portal, DMS and CRM system, showroom and website. Administrative support for all correspondence; promotions, community events, mailers, service notification, etc. Proactive outbound calls to schedule regular maintenance, recalls and preventive services. Up selling and providing information on services to customers. Respond to inbound customer requests and questions. Provide customers with vehicle status information when needed. Outbound service, follow up calls. Assist with any parts inquiries and warranty information. Maintain and update customer and vehicle information during every contact in database. Address or escalate any potential issues identified by customer. Job requirements: A minimum of one (1) year of experience in sales and customer service. Ability to handle technological tools, keyboard, and MS Office. Organizational skills and effective time management. High School Diploma or GED Proficiency in the English language (preferable). Compensation: $12.00 per hour + Good Commissions TPIS is an equal opportunity employer (EEO employer/affirmative action for women/disabled/veterans).

Requirements

A minimum of one (1) year of experience in sales and customer service.
Ability to handle technological tools, keyboard, and MS Office.
Organizational skills and effective time management.
High School Diploma or GED
Proficiency in the English language (preferable).

Responsibilities

Schedule new car delivery customers first service appointment.
Learn how customers define values and design a personalized contact strategy.
Multi-channel communication with customer: contact via email, phone and website.
Contact leads from all touch points: dealer portal, DMS and CRM system, showroom and website.
Administrative support for all correspondence; promotions, community events, mailers, service notification, etc.
Proactive outbound calls to schedule regular maintenance, recalls and preventive services.
Up selling and providing information on services to customers.
Respond to inbound customer requests and questions.
Provide customers with vehicle status information when needed.
Outbound service, follow up calls.
Assist with any parts inquiries and warranty information.
Maintain and update customer and vehicle information during every contact in database.
Address or escalate any potential issues identified by customer.