BDC Staff

TIMBROOK AUTOMOTIVE INC•Homewood, MD

3h•$15 - $16•Onsite

About The Position

We are seeking motivated and customer-focused individuals to join our Business Development Center (BDC) team. As a BDC Representative, you'll be the first point of contact for customers inquiring about vehicles, services, and appointments—helping drive traffic and deliver a top-tier experience.

Requirements

High school diploma or equivalent; post-secondary education or relevant certification is a plus.
Previous experience in customer service, sales, or a related field is preferred.
Excellent communication and interpersonal skills, with a customer-focused approach.
Strong attention to detail and organizational abilities.
Proficiency with computer systems and CRM software.
Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.
Flexibility to work weekends and evenings as needed.
Capable of working independently and collaboratively within a team to deliver exceptional customer service.

Nice To Haves

Knowledge of automotive systems and terminology is very helpful.

Responsibilities

Respond promptly to inbound sales inquiries via phone, email, and online chat.
Qualify leads and schedule appointments for sales consultations and test drives.
Follow up with prospective customers to ensure satisfaction and address any questions or concerns.
Maintain accurate records of customer interactions and appointments in our CRM system.
Collaborate with sales and marketing teams to optimize lead generation and conversion strategies.
Assist with various administrative tasks and projects as required.
Other duties as assigned by management.