BDC Specialist

Dean Carter Chevrolet•Brodheadsville, PA

9d•Onsite

About The Position

Dean Carter Chevrolet has a position available for a motivated and experienced Automotive BDC Representative to lead our dealership’s customer engagement and appointment-setting operations. This role is critical to driving showroom traffic, improving lead conversion, and delivering an outstanding customer experience across phone, text, email, and digital channels.

Requirements

Previous BDC or Internet Sales management experience in automotive (required)
Strong leadership, coaching, and communication skills
Proven ability to drive results through process and accountability
CRM experience (e.g., Elead, or similar)
Excellent organizational and time-management skills
Positive attitude with a customer-first mindset
In-person attendance is required

Responsibilities

Manage all inbound and outbound customer communications (calls, texts, emails, internet leads)
Set, track, and improve appointment show rates and sales conversion
Develop and enforce BDC scripts, processes, and best practices
Monitor CRM activity to ensure timely and accurate follow-up
Analyze daily, weekly, and monthly performance reports
Collaborate closely with Sales and Service Teams
Maintain a high standard of professionalism and customer satisfaction