BDC Specialist

HARADEN MOTORCAR CORPORATION DBA MOHAWK HONDA • Town of Milton, NY

47d

About The Position

The BDC Specialist plays a critical role in enhancing customer engagement and driving business growth in the automotive industry. This position focuses on managing inbound and outbound communications to generate leads, schedule appointments, and support sales teams effectively. The specialist acts as a liaison between customers and internal departments, ensuring timely and accurate information flow to optimize service delivery. By leveraging customer relationship management tools and communication platforms, the BDC Specialist contributes to improving customer satisfaction and retention. Ultimately, this role is essential for streamlining operations and maximizing revenue opportunities through proactive client interaction and follow-up.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Proven experience in previous call center, customer service, sales support, and/or internet sales or a related role.
• Proficiency with CRM software and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.

Nice To Haves

• Experience working in a Business Development Center or similar environment.
• Knowledge of industry regulations and compliance standards.
• Ability to analyze data and generate reports to support decision-making.
• Bilingual abilities or additional language skills are a plus.

Responsibilities

• Manage inbound and outbound customer communications via phone, email, and other channels to generate and qualify leads.
• Schedule appointments and coordinate with sales and operations teams to ensure seamless customer service.
• Maintain accurate and up-to-date records of customer interactions and transactions in the CRM system.
• Follow up with potential and existing customers to nurture relationships and encourage repeat business.
• Collaborate with marketing and sales departments to implement targeted campaigns and track their effectiveness.
• Provide timely responses to customer inquiries and resolve issues or escalate them as necessary.
• Analyze customer data and feedback to identify trends and opportunities for service improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED