BDC SERVICE

Hilltop Camper and RV • Spring Lake Park, MN

3h

About The Position

As our dealership BDC Representative, you will communicate with our current and prospective customers via email, phone & text. In this position, you will respond to our internet leads and schedule appointments for our service teams

Requirements

• Ability to respond to common inquiries from customers
• Ability to effectively present information to fellow employees, management, and owners
• May not use offensive language
• May not negotiate deals with customers
• May not knowingly misinform customers
• May not delete customer record card/opportunity information
• May not schedule appointments outside of guidelines
• May not offer concessions on behalf of dealership
• Reflect a positive attitude about the Dealership
• Vested interest in Dealership success
• Possess a professional attitude when dealing with customers, employees, and others
• Upbeat, positive, “smile” on phone
• Quick learner
• No fear of change
• Ability to work in a Process Driven Work Environment
• Must be able to spend much of the workday at a computer.
• Must be able to excel in a fast-paced, sometimes stressful environment.
• Able to use multiple software applications and/or learn the applications of unfamiliar software as required.
• Computer proficient and comfortable communicating via email and on the phone.

Responsibilities

• Monitor and respond to internet leads from our website and third-party sites while achieving the current goal response time
• Achieve current goal for outgoing calls
• Schedule confirmed appointments meeting the current per day goal
• Obtain new customers while raising CSI
• Update and purify customer records
• Follow the direction of the Service manager and general manger
• You will also responsible for working with the department managers in order to maximize opportunities by helping with customer follow up.
• Strict adherence to Hilltop Camper and RV’s company policies, as written in the Company Handbook

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed