BDC Service Representative

Miller Auto Plaza•Saint Cloud, MN

About The Position

The Service Business Development Representative (BDR) helps the dealership service automobiles by assisting customers both online, as well as by phone facilitating the appointment process for the service departments. BDR agent is the first step in assisting the dealership to develop a relationship with its customer, and plays a vital part in the dealership.

Requirements

Must be presentable and professional appearing at all times
Must have valid Driver’s License and good driving record
High School Diploma or equivalent required
1-2 years customer service experience preferred
Good organizational skills and time management
Excellent written and verbal communication skills
Excellent listening skills
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Ability to demonstrate Miller Auto Mission and Values

Responsibilities

Set, confirm and follow up with Service Appointments
Coordinate with the appropriate Service Advisor and Technician based on the Service need and time available
Work closely with the Service Advisors and learn the Technicians’ skills
Respond to phone and internet inquiries in a professional and timely manner
Accurately enter customer information (personal and vehicle) and customer comments/needs into the CRM tool
Conduct phone surveys to assess the customers experience
Maintain a follow up system that encourages repeat business and referrals
Acquire knowledge of services that benefit the customer/their vehicle
Keep up to date with recalls, products, monthly deals/specials
Make outbound calls for necessary recalls and warranty work
Generate business from manifest lists
Maintain strict confidentiality of personal information of our customers
Maintain regular attendance
Other duties as assigned