BDC Service Rep/Call Center

Lexus Escondido•Escondido, CA

13d

About The Position

Do you love helping customers and have great phone skills? Would you want to work in a position with serious potential for growth in your career? Look no further! Lexus Escondido is seeking an experience Customer Service Professional to help with booking Service appointments over the phone! Join our culture of excellence and reap our generous benefits! What we offer: Excellent company culture Advancement opportunities Medical, Dental and Vision plans Company-paid Life Insurance 401(k) savings plan with company match Paid vacation Tuition reimbursement

Requirements

Values that align with our core principles: Integrity, Teamwork, Innovation, Respect, and Excellence
2–3 years of customer service experience or equivalent combination of education and training
Strong customer relations skills with the ability to understand and respond to customer inquiries
Clear and professional verbal and written communication skills
Professional appearance and demeanor
We are an EOE/M/F/D/V Employer and support a drug free workplace.

Responsibilities

Promptly and professionally answer multiple inbound calls with the number one goal being to provide an exceptional guest experience and to schedule a solid and specific service reservation with the service team.
Provide clients with information pertaining to current service offerings.
Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due & overdue services.
Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
Other duties as assigned.