BDC Service Agent
About The Position
Seeking a BDC Service Agent to join the team at Hunter Auto Group! Do you enjoy providing an exceptional customer experience? Are you driven, energetic, and looking for a great customer service/call center role? At Hunter Automotive Group our Core Focus is to improve the quality of life for everyone at our dealerships. The Core Values of Honesty, Continuous Improvement, Strong Work Ethic, and Positive Attitude helps us maintain the right culture and guide our day-to-day operations. If you answered YES to these questions, you will be a great fit in our company culture! We are proud of our: FANTASTIC Company Culture: We pride ourselves in appreciating our employees, providing a great work environment, and welcoming innovative ideas. GREAT Work-Life Balance: We know work is only part of your life and we value that by accommodating manageable work hours. PROMINENT Professional Development Opportunities: Our employees learn from each other through peer training, best practices, and mentorship. We are a team! PREVALENT Opportunity for Advancement: We love to develop our employees and promote from within. Above-average performance + demonstrating the core values = success and promotions! We continuously strive to create an environment in which our employees can attain professional fulfillment; an environment that is challenging and promotes excellence and achievement. We offer a competitive benefits package that includes: 401K with company match 100% paid medical insurance available Medical, dental, and vision coverage Excellent work environment Life insurance Short and long-term disability Paid Time Off Paid Holidays Opportunity for growth Company parties and events
Requirements
- Ability to work flexible hours
- Excellent computer and phone skills are a must
- Strong verbal and written communication skills
- The ability to stay organized and complete multiple phone calls and emails to customers and schedule service appointments
- Must be able to work cooperatively with the team and on your own
- High school diploma or equivalent
- Ability to pass a background check and drug screen
Responsibilities
- Answer a high volume of incoming calls from customers to schedule appointments
- Initiate customer outbound calls regarding service needs
- Respond to customer inquiries and questions both by telephone and email
- Research required information using available resources
- Provide customers with vehicle and service information as appropriate
- Accurately enter new customer information into the system
- Verify and update existing customer information
Benefits
- 401K with company match
- 100% paid medical insurance available
- Medical, dental, and vision coverage
- Excellent work environment
- Life insurance
- Short and long-term disability
- Paid Time Off
- Paid Holidays
- Opportunity for growth
- Company parties and events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
