BDC Service Agent

Hunter Auto Group • Fletcher, NC

3d

About The Position

Seeking a BDC Service Agent to join the team at Hunter Auto Group! Do you enjoy providing an exceptional customer experience? Are you driven, energetic, and looking for a great customer service/call center role? At Hunter Automotive Group our Core Focus is to improve the quality of life for everyone at our dealerships. The Core Values of Honesty, Continuous Improvement, Strong Work Ethic, and Positive Attitude help us maintain the right culture and guide our day-to-day operations. We love to develop our employees and promote from within. Above-average performance + demonstrating the core values = success and promotions! We continuously strive to create an environment in which our employees can attain professional fulfillment; an environment that is challenging and promotes excellence and achievement. We offer a competitive benefits package that includes: 401K with company match 100% paid medical insurance available Medical, dental, and vision coverage Excellent work environment Life insurance Short and long-term disability Paid Time Off Paid Holidays Opportunity for growth Company parties and events

Requirements

• Ability to work flexible hours
• Excellent computer and phone skills are a must
• Strong verbal and written communication skills
• The ability to stay organized and complete multiple phone calls and emails to customers and schedule service appointments
• Must be able to work cooperatively with the team and on your own
• High school diploma or equivalent
• Ability to pass a background check and drug screen
• Honesty
• Continuous Improvement
• Strong Work Ethic
• Positive Attitude

Responsibilities

• Answer a high volume of incoming calls from customers to schedule appointments
• Initiate customer outbound calls regarding service needs
• Respond to customer inquiries and questions both by telephone and email
• Research required information using available resources
• Provide customers with vehicle and service information as appropriate
• Accurately enter new customer information into the system
• Verify and update existing customer information

Benefits

• 401K with company match
• 100% paid medical insurance available
• Medical, dental, and vision coverage
• Excellent work environment
• Life insurance
• Short and long-term disability
• Paid Time Off
• Paid Holidays
• Opportunity for growth
• Company parties and events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED