BDC Sales

ANDY MOHR•Merrillville, IN

5d•Onsite

About The Position

Andy Mohr Automotive Group is one of the largest volume car dealership groups in the state of Indiana. Mohr’s goal is to Sell and Service in volume. With aggressive advertising campaigns that are value-oriented, car customers are very familiar with the Andy Mohr brand. Andy Mohr dealerships are stocked with large inventories that are priced very competitively. The Andy Mohr Automotive group employs more than 1100 employees throughout central Indiana and the employees are value-oriented. They are honest and straightforward and get customers in and out efficiently. Looking for motivated individuals Customer and Internal communications and follow-up are key functions of this position

Requirements

Experience with high volume calling required
Values – integrity, drive, team player
Customer service skills – excellent interpersonal skills, upbeat personality and strong work ethic.
Excellent computer skills and ability to adapt to various dealership systems:
Problem Solving skills.
Multi-tasking is essential

Responsibilities

Respond to customer leads generated from incoming calls and internet submissions for sales and service.
Answer customer questions promptly with honesty and accuracy.
Reach out to targeted customers by phone and e-mail to support promotions and initiatives of Sales and Service.
Make calls related to unsold customers or inactive service customers.
Generate management reports for use in identifying Sales and Service opportunities.
Support staff and clients by handling escalated calls/situations
Manage descriptions of inventory displayed on ASAP Website
Manage and communicate online reputation through all review sites.
Work closely with other department managers and manufacturer representatives.
Promote community relations through active participation in events.
Maintain/Update customer data base.
Cashiering responsibilities for Sales and Service.