BDC Sales Representative - Honda World
About The Position
Honda World is a premier dealership known for its commitment to delivering exceptional customer experiences and offering the latest in Honda vehicles. We pride ourselves on creating a welcoming environment where our customers feel valued, and our team members can thrive. We are looking to add a BDC Sales Representative to our team. This position is going to be a lot of work on the phones, both inbound and outbound calling. Prior automotive experience is a plus but other experiences such as reception or high-volume call centers transfer well. The ideal candidate is going to be extremely reliable and would have a great phone voice.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous experience in automotive sales, BDC, customer service, or call center environment highly preferred.
- Excellent communication skills-both verbal and written-with a friendly and professional phone manner.
- Strong customer service and relationship-building skills with a positive, enthusiastic attitude.
- Proficient computer skills, including CRM systems, Microsoft Office, and dealership management software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Must be 18 years or older with, a clean driving record, and able to pass a criminal background check and pre-employment drug screen.
Responsibilities
- Answer inbound calls and internet inquiries promptly and professionally, providing accurate information and an exceptional customer experience.
- Schedule and confirm sales and service appointments with guests.
- Follow up with potential customers via phone, email, and text to nurture leads and drive showroom visits.
- Update and maintain the CRM database with accurate customer information, contact notes, and appointment details.
- Coordinate with the sales and service teams to ensure a seamless handoff of appointments.
- Respond to online leads and inquiries from multiple digital platforms with professionalism and product knowledge.
- Assist with outbound call campaigns to promote special offers, new vehicle arrivals, and dealership events.
Benefits
- Top-of-the-line benefits, including Health Insurance starting at under $100 per month.
- Dental, Vision, Pet, and Company-Paid Life Insurance.
- Employee Assistance Plan.
- 401(k) with Company Match.
- Lucrative Paid Time Off that accrues from Day 1.
- An excellent menu of voluntary benefits!
- Employee pricing for you and your family on vehicles, parts, and services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Motor Vehicle and Parts Dealers
Education Level
High school or GED
Number of Employees
51-100 employees
