BDC Sales Coordinator

Holman

2d•$20 - $25•Remote

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. We are currently seeking a Sales Coordinator to support our Business Development Center. As a Sales Coordinator, you’ll be the first point of contact for potential vehicle buyers. Your job is to create exceptional customer experiences by communicating effectively via phone, email, and text to set appointments for our dealerships. Your work will directly contribute to our sales team's success by generating high-quality appointments and building strong relationships with future customers. At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. At Holman, we do business The Holman Way by doing the right thing for our employees, our customers, and the community. We are a global automotive leader with more than 6,500 employees across the world delivering exceptional fleet leasing and management services, van and truck productivity solutions, vehicle fabrication and upfitting, powertrain component distribution, automotive retail sales and service experiences, insurance and risk mitigation, and automotive-centric innovative solutions. Headquartered in Southern New Jersey since 1924, we’re looking for talented individuals to join our Great Place to Work certified culture and drive another century of success built on investing in people. Apply today and see why life is better The Holman Way.

Requirements

High school diploma or equivalent required.
Call center, customer service, or sales experience required.
Excellent written and verbal communication skills.
Strong organizational and multitasking abilities.
Comfortable working independently in a remote setting.
Tech-savvy and experienced with CRM tools (or willing to learn quickly).
Flexible schedule availability, including some weekends.
Collaborative mindset – ability to work effectively with team members at all levels.

Responsibilities

Execute the Business Development Center (BDC) process in line with Holman strategies and standards.
Respond to customer inquiries from the CRM within 15 minutes during store hours.
Engage leads using professional phone, email, and text communication.
Schedule appointments for in-store visits, adhering to Holman’s “Best Practice” benchmarks.
Follow dealership-provided communication templates and telephone word tracks.
Maintain accurate records of all customer interactions in the CRM system.
Make 50 - 100+ outbound contacts daily to support appointment goals.
Attend team meetings, required training, and ongoing professional development sessions.
Take on additional duties and special projects as assigned.

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.