BDC Representative | Hourly - Tonkin Honda
About The Position
Your Voice is the Key to Our Success. Do you have a way with words and a knack for making people smile through the phone? At Ron Tonkin Honda, we’re looking for more than just a representative—we’re looking for the future face (and voice) of our service department. If you thrive in a fast-paced environment and want to turn your communication skills into a high-octane career with one of Portland’s most legendary automotive groups, we have a seat waiting for you. Why Work for the Tonkin Family of Dealerships? Joining Ron Tonkin Honda means becoming part of a Northwest legacy that has set the standard for over 60 years. We don’t just hire employees; we invest in people. A Proven Path Forward: We love to promote from within. The BDC is the perfect "launchpad" to move into Service Advising, Sales, or Management. The Power of the Group: As part of a massive regional network, you get the stability and top-tier benefits of a large corporation with the warm, supportive feel of a local family business. A Culture of Respect: We know that a high-volume call center can be demanding. That’s why we prioritize a positive shop culture, professional mentorship, and a team that has your back. Community Roots: Work for a brand that is deeply invested in giving back to the Portland community we all call home. BDC Service Representative Job Responsibilities Be the First Impression: Answer inbound calls with energy and professionalism. Master the Schedule: Help our guests book the essential services their vehicles need to stay safe on the road. Maintain the Connection: Perform outbound follow-ups and confirm appointments to ensure our shop runs like a well-oiled machine. Solve Problems: Act as the bridge between our guests and our expert technicians. Work Schedule: Mon-Fri or Tue-Sat
Requirements
- Experience: 1 year of prior customer service (Retail, Hospitality, or Call Center experience transfers perfectly!)
- Communication: Exceptional phone etiquette and a reliable, professional "phone voice."
- Education: HS Diploma or equivalent
- Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.
Responsibilities
- Answer inbound calls with energy and professionalism.
- Help our guests book the essential services their vehicles need to stay safe on the road.
- Perform outbound follow-ups and confirm appointments to ensure our shop runs like a well-oiled machine.
- Act as the bridge between our guests and our expert technicians.
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
