BDC Manager - Tonkin Gladstone Hyundai
About The Position
Are you a motivated leader with a passion for customer service strategy, and driving results? Do you thrive in a fast-paced, goal-oriented environment where your leadership makes a direct impact? Tonkin Gladstone Hyundai is growing—and we’re looking for a dynamic, results-driven BDC Manager to lead and elevate our Business Development Center! At Tonkin Gladstone Hyundai, you’ll be part of a dealership backed by the trusted Tonkin family of dealerships, with a strong reputation for excellence, teamwork, and long-term career growth. We believe in promoting from within, providing ongoing training, and empowering our leaders to build high-performing teams that deliver exceptional customer experiences. We are especially seeking candidates with proven automotive BDC leadership experience who are passionate about increasing appointment show rates, and maximizing service opportunities.
Requirements
- Proven experience in an automotive Business Development Center (BDC), with prior leadership or management experience preferred.
- Strong understanding of dealership CRM systems and lead management processes.
- Demonstrated ability to track, analyze, and improve performance metrics such as response times, appointment set rates, show rates, and closing ratios.
- Excellent leadership, coaching, and team-building skills with a track record of developing high-performing teams.
- Outstanding verbal and written communication skills, with a professional and customer-focused approach.
- Ability to multitask and prioritize effectively in a fast-paced dealership environment.
- Proficiency in Microsoft Office and dealership management software.
- Must be at least 18 years of age, have a valid driver's license, clean driving record, and be able to pass a criminal background check and drug screen.
Responsibilities
- Manage all incoming service leads from phone, internet, and third-party sources.
- Monitor daily performance metrics including response times, appointment set rates, show rates, and sold ratios.
- Develop and implement effective outbound call campaigns and follow-up strategies.
- Ensure all customer inquiries are handled promptly, professionally, and with a customer-first mindset.
- Collaborate closely with the service managers.
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
