Experienced Bdc Manager

Harvey Autos•Bossier City, LA

About The Position

RESPONSIBILITIES: Managing leads, appointments, and CRM data integrity Supervising and training BDC staff to meet performance goals Ensuring prompt, professional customer communication (phone, email, chat, text) Coordinating with sales and service teams to maximize opportunities Developing follow-up processes and campaigns to drive engagement Tracking KPIs, generating reports, and optimizing lead conversion EXPERIENCE: 1–3 years of experience in customer service, automotive, or internet sales preferred High school diploma or equivalent Some college or a degree in business, marketing, or a related field preferred Strong computer proficiency (CRM systems, Excel, Outlook, etc.) Familiarity with automotive CRM platforms (e.g., VinSolutions, DealerSocket, Elead, Reynolds and Reynolds) Excellent written and verbal communication skills Highly organized with attention to detail Ability to multitask and prioritize in a fast-paced environment BENEFITS: Competitive pay Excellent benefits Medical/Dental/401k Paid Vacation & More

Requirements

1–3 years of experience in customer service, automotive, or internet sales preferred
High school diploma or equivalent
Strong computer proficiency (CRM systems, Excel, Outlook, etc.)
Familiarity with automotive CRM platforms (e.g., VinSolutions, DealerSocket, Elead, Reynolds and Reynolds)
Excellent written and verbal communication skills
Highly organized with attention to detail
Ability to multitask and prioritize in a fast-paced environment