BDC Manager, Service Department

Schlossmann Honda City•Milwaukee, WI

11h

About The Position

As 2026 Begins, and Schlossmann Honda City is the place to begin. Our Service BDC (Business Development Center) is the core of Service Department scheduling and operations. We seek to partner with an articulate and driven Full time BDC Manager, who will oversee training, scheduling and daily accountability of BDC Reps. The BDC Manager is the head of their department, and will therefore be instrumental in hiring, planning, training, scheduling and supervising BDC staff. We encourage you to apply today if you have relevant leadership experience in a phone center, and/or in any of the key areas listed above.

Requirements

Familiarity with CRM software
Strong knowledge of Microsoft office products and Google Suite
Works well in a team environment
Happy and Positive Attitude
Excellent communication both written and verbal
Excellent organizational skills
Ability to pass criminal background check
Excellent time management skills and the ability to prioritize work and handle work flow
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
Must be able to work under pressure

Responsibilities

Receive Inbound calls, emails and voicemails for service scheduling and resolve them all in a timely manner
Place outbound calls and respond to all voicemails and emails to resolve scheduling and CSE follow up in a timely manner
Train new employees as needed on processes, procedures, and goals of the department
Assist with coordinating service BDC agents on improved performance and duties
Produce daily, weekly and monthly reports for Service Director, General Manager and Ownership
Write BDC Rep and Service Greeter work schedule
Attend all Department Head Meetings
Interview applicants and facilitate hiring
Continued learning of new systems and products
All other tasks as assigned by the Service Director