BDC Agent
Crossroads Chevrolet•Beckley, WV
•Onsite
About The Position
Crossroads Chevrolet is seeking a motivated and driven BDC Agent to join their growing team. This role offers a great opportunity for individuals with a strong work ethic to build a long-term career in the automotive industry. The ideal candidate is energetic, organized, and thrives in a fast-paced environment. The BDC team serves as the initial point of contact for many customers, requiring professionalism, strong communication skills, and a commitment to excellent service.
Requirements
- Strong work ethic and a desire to grow within the automotive industry
- Excellent communication skills (phone, text, and email)
- Positive attitude and team-first mindset
- Organized and detail-oriented
- Comfortable using computers and CRM systems
Nice To Haves
- Previous BDC, call center, or customer service experience
Responsibilities
- Respond to inbound internet and phone inquiries from customers
- Schedule appointments for the sales and service departments
- Follow up with leads and maintain consistent communication with potential customers
- Confirm upcoming appointments and maintain accurate records in the CRM
- Work closely with the sales team to ensure a smooth customer experience
- Maintain a high level of professionalism and customer satisfaction
Benefits
- Competitive pay plan
- Opportunity for advancement within the dealership
- Supportive team environment
- Training and development to help you succeed
- Health, Dental, Vision Insurance
- 401k with match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
