BDC Agent - Automotive
AUTOS OF CHICAGO•Arlington Heights, IL
About The Position
The BDC Agent is responsible for managing internet and phone leads, communicating with customers, and setting confirmed appointments for the sales team. This is a high-impact role directly tied to sales performance.
Requirements
- Previous BDC or call center experience preferred
- Strong communication skills (phone, text, email)
- Ability to handle objections and stay persistent
- Organized and detail-oriented
- Comfortable working in a fast-paced environment
- No missed or ignored leads
Responsibilities
- Handle all incoming leads (internet, phone, text)
- Respond quickly and professionally using VinSolutions
- Set and confirm appointments for the sales team
- Follow up with: Internet leads Missed opportunities Previous customers
- Maintain consistent communication with Sales Managers
- Ensure all appointments are properly confirmed (no guessing)
- Log all activity in CRM accurately
- High volume of outbound calls and follow-ups
- Fast response time on all new leads
- Strong communication and persistence
- Proper tracking of all customer interactions
- Accurate appointment setting (no false confirmations)
- Strong follow-up process
- Daily accountability and performance tracking
Benefits
- Bonus based on performance
- Company parties
- Health insurance
- Training & development
- Employee assistance program
- Paid training
- Professional development assistance
- Referral program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
