BDC Agent - Full Time

Jim Riehl's Friendly Automotive Group•Washington, MI

About The Position

We are a fast-growing, customer-focused automotive group committed to delivering exceptional service and building lifelong relationships. As part of our commitment to growth and innovation, we are expanding our BDC team and looking for driven, reliable, and upbeat individuals to join us! As a BDC Agent, you’ll be the first point of contact for many of our customers. Your goal is to build rapport, provide helpful information, and schedule appointments that bring customers into the dealership — whether it’s for vehicle sales, service, or follow-up. If you enjoy speaking with people, are highly coachable, and thrive in a goal-oriented environment, we want to hear from you! Jim Riehl's Friendly Automotive Group is a family owned and operated business that has been around for over 30 years. We pride ourselves on offering our customers first class customer service at any one of our 3 locations. Serving up great customer service starts with having great employees who care about their jobs. Jim Riehl’s Friendly Automotive Group looks to treat our employees like family to help ensure an honest, friendly, positive, family atmosphere at all of our locations. We look to hire people that plan to work here for a lifetime and that we can work with to move up throughout our organization. When you’ve been around for 30 years you see a lot of things and you learn from a lot, we strive every day to make ourselves better for the betterment of our organization and our customers. Jim Riehl’s Friendly Automotive Group is proud to invest ourselves into our people, our customers, and our community this is an investment to help bring us another 30 years.

Requirements

Previous customer service, call center, or dealership experience preferred
Strong written and verbal communication skills
Confident, positive, and friendly phone presence
Comfortable using technology, CRM tools, and multitasking
Able to work independently and as part of a team
Willing to learn and take coaching to improve performance
Dependable, punctual, and goal-oriented

Responsibilities

Respond promptly to internet leads, phone calls, and text inquiries using dealership templates and guidelines
Engage customers with professionalism, enthusiasm, and product knowledge
Schedule appointments for the sales or service departments and confirm attendance
Perform follow-up calls, texts, and emails with unsold showroom traffic and missed appointments
Work within the CRM to log all communication and update customer records accurately
Collaborate with sales, service, and management teams to ensure a smooth customer journey
Maintain performance metrics including contact rate, appointment set rate, and show rate