BDC Agent

Crescent Ford•High Point, NC

7d•$15

About The Position

Crescent Ford is looking for a high-energy, organized, and consistent Business Development Representative (BDR) to join our growing team! This role is perfect for someone who loves talking to people, thrives in a fast-paced environment, and enjoys helping customers take the next step toward purchasing their vehicle. You’ll play a key role in connecting with potential customers over the phone and online, building relationships, and setting appointments for our sales team. Previous BDC experience preferred.

Requirements

High energy and a positive attitude — you enjoy engaging with people!
Excellent phone and communication skills.
Strong organization and consistency in follow-up and documentation.
Ability to multitask and manage a high volume of calls.
Prior customer service, sales, or call center experience required (automotive BDC experience preferred).
Comfortable using computers, CRM tools, and phone systems.
Available to work every other weekend and every other evening (7PM).

Nice To Haves

automotive BDC experience preferred

Responsibilities

Make 80–120 outbound calls per day to follow up with internet leads, inquiries, and previous customers.
Answer incoming calls, texts, and online inquiries promptly and professionally.
Set quality appointments for the sales department and ensure smooth hand-offs.
Follow up with no-show appointments and unsold customers.
Maintain detailed and accurate records in the CRM system.
Collaborate with sales management to maximize lead conversion.
Provide an exceptional customer experience in every interaction.