Automotive BDC Service Agent

Olathe Ford Lincoln • Olathe, KS

3d • $18 • Onsite

About The Position

As a BDC Representative, you will be a point of contact for our customers, providing them with exceptional service and assistance. You will be responsible for handling incoming service inquiries, scheduling appointments, and ensuring a smooth and efficient service process. Your ability to communicate effectively, build rapport with customers, and pay attention to detail will be key to your success in this role.

Requirements

• High school diploma or equivalent; additional education or relevant certification is a plus.
• Previous experience in a customer service is preferred
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong attention to detail and organizational skills to effectively manage customer information.
• Ability to multitask and prioritize tasks in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to inbound service inquiries via phone, email, and online chat.
• Engage with customers, gather their information, and determine their needs and preferences.
• Schedule and confirm appointments for services
• Maintain accurate and up-to-date customer records and follow-up communication in the customer relationship management (CRM) system.
• Provide exceptional customer service and address customer inquiries and concerns.
• Stay up to date with product knowledge, pricing, and promotions to effectively communicate with customers.

Benefits

• Health, Dental, and Vision Insurance
• Company Paid life Insurance
• 401k with Company Match
• Paid Personal Days
• Paid Vacation Days
• Paid Holidays
• Paid Volunteer Day
• New Car Discounts
• RV Discounts for renting and buying
• Discounts on Products and Services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees