BDC Administrator

Lithia & Driveway • West Allis, WI

2d

About The Position

Strong communication, customer service, and follow-through can take you far — and at Wilde Toyota, they can open the door to a meaningful career. At Wilde Toyota, every customer interaction matters. We’re looking for a polished, people-focused Business Development Center Administrator who knows how to communicate clearly, create a positive first impression, and follow through in a way that keeps customers engaged and supported. This is a great opportunity for someone who is organized, professional, confident on the phone and computer, and energized by helping create a smooth, responsive customer experience across multiple departments. Why Join Wilde Toyota? At Wilde Toyota, this role is about more than answering calls or scheduling appointments. It’s about building trust, creating consistency, and helping support the kind of customer experience that earns customers for life. As part of the Lithia & Driveway family, you’ll be joining a team that values growth, ownership, improvement, and genuine customer care — all within a company committed to growing its business by growing its people.

Requirements

• Strong communication skills with the ability to present information clearly and professionally
• A customer service mindset with a genuine desire to help people
• Strong follow-through and attention to detail
• Ability to manage time effectively and stay organized in a fast-paced environment
• Comfortable using computers, typing efficiently, and navigating multiple systems
• Professional phone presence and confidence in handling customer communication
• Team-oriented attitude with a commitment to delivering a great customer experience

Responsibilities

• Deliver a professional, friendly, and responsive experience with every customer interaction
• Gather accurate customer information to support follow-up, retention, and relationship-building
• Build and maintain knowledge of dealership offerings, current pricing, manufacturer programs, and promotions
• Utilize strong phone and computer skills to support lead management, appointment setting, and customer communication
• Schedule solid appointments from inbound calls, internet leads, previous customers, referrals, sold and unsold traffic, and service and parts opportunities
• Maintain consistent follow-through to help ensure customers stay informed, engaged, and supported throughout their experience
• Support a high level of communication across departments to help create a seamless customer journey

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed