BC&P Product Portfolio Strategy & Insights Lead

Capital One•McLean, VA

About The Position

As the Director of Product Strategy for Business Cards & Payments, you will be the primary architect of our long-term roadmap. You will sit at the center of innovation and execution, ensuring our suite of business cards and payment solutions solves real-world friction for business owners. This role involves defining the 3-year strategic horizon for the BC&P portfolio, identifying emerging trends in B2B payments, embedded finance, and commercial credit. You will lead the prioritization framework for the entire product organization, ensuring resources are allocated to the highest-leverage initiatives. Partnering with Design and Market Research, you will translate customer pain points into prioritized product requirements and act as the connective tissue between executive leadership and the product pods, ensuring the strategic 'why' is understood at every level.

Requirements

Bachelor’s Degree
At least 4 years of experience performing quantitative analysis
At least 4 years of experience performing qualitative analysis
At least 2 years of experience performing people management
At least 2 years of experience performing project management
A proven track record of decision making and problem solving based on analytics.
Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management.
Strong business judgment, leadership and integrity: able to bring a healthy, aggressive, yet responsible approach to business.
Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise.
Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.
Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
Display an intense focus on achieving both short and long term goals.
Ability to drive and execute an agenda in an uncertain and fluid environment.
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.

Nice To Haves

Master’s Degree
2+ years of experience in financial services
1+ year of experience in consulting

Responsibilities

Define the 3-year strategic horizon for the BC&P portfolio, identifying emerging trends in B2B payments, embedded finance, and commercial credit.
Lead the prioritization framework for the entire product organization, ensuring resources are allocated to the highest-leverage initiatives.
Partner with Design and Market Research to translate customer pain points into prioritized product requirements.
Act as the connective tissue between executive leadership and the product pods, ensuring the "why" behind the strategy is understood at every level.
Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands.
May manage and develop multiple analysts.
Coaching and mentoring associates with a goal of developing and retaining talent at Capital One.
Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics.
Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel.
Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies.
Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
Manage and sequence delivery of business intent, build business requirements and execute against the product strategy.
Oversee multiple projects and programs concurrently.
Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability.