Battle Officer I

Agile Defense•Fort Huachuca, AZ

22h

About The Position

Agile Defense is seeking a Battle Officer I in Fort Huachuca, Arizona. The ideal candidate will possess indepth knowledge of information technology (IT) operations, provide timely reporting in both written and verbal format, and be well versed in the information technology infrastructure library (ITIL) incident management process.

Requirements

Active in scope Secret Clearance
HS +1 yrsâ experience or AA/AS +4
To include 1+ yearsâ experience in military operations (IE: NETOPS/G3/S3/S6/TOC/JOC/SOC)
Strong verbal and written communication skills
Excellent people and phone skills
Ability to prioritize and multi-task
Experience with Microsoft Office products
Must be willing to work flexible schedule (rotating shift work)
Positive, focused, and engaging team player is a must
Must be highly organized and adaptive to change
Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions
Ability to interact professionally with all levels of Army customers/organizations (verbal and written)
Must possess basic overall IT knowledge

Nice To Haves

Information Technology Infrastructure Library (ITIL) Foundations v4
Prior military IT operations experience at the Brigade level or higher
Attention to detail and the ability to remain calm under pressure

Responsibilities

Responsible for the 24/7 technical oversight of a complex Global Cyber Operations Center supporting the Armyâs CONUS and OCONUS Theaters
Maintain awareness of all outages affecting managed assets, tracking customer impact, and resolution of events
Make sound decisions about cyber operations, service delivery and incident response; facilitate resolution on critical events
Ensure situational understanding is obtained to ensure proper prioritization of IT incidents, ensure that resources are assigned appropriately towards incident resolution, and operational impact is understood
Monitor, approve, and manage Authorized Service Interruptions (ASI) for the CONUS Network
Ensure accurate reporting to GCC senior leaders and higher headquarters
Ensure prompt incident response and conformance to organizational processes and service level targets (SLT)
Monitor a variety of cyber assets using multiple tool sets to ensure the Armyâs CONUS network is available
Identify issues and anomalies within the network; exercise personnel call-out procedures to react to alerts and other network events requiring emergency response
Review Commanderâs Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater
Be the subject matter expert about policy and procedure in the cyber environment; remain acutely aware of changes within the environment
Act as the senior contract team member after core duty hours and makes decisions on behalf of senior leadership in their absence
Must be available for shift work to include weekends and holidays