Bath Warranty Technician

Pj Fitzpatrick • Parsippany, NJ

3d

About The Position

A Bath Warranty Technician is responsible for carrying out warranty work on bath and shower systems. Document warranty claim issues, report root cause of issues, and create detailed return forms for efficient repairs. Support market production needs to assist in completing active installations as needed.
Troubleshoot issue and provide solutions and effect repairs
Manually carry out repairs with the use of hand and power tools
Manually carry out installations with the use of hand and power tools
Take mental inventory of potential repair or install work, provide written estimates for non-warranty repairs
Fill out work orders
Collect payments
Maintain company vehicle, ensure regular and timely maintenance
Deliver the highest level of excellence in customer service
Maintain regular contact with Warranty Coordinator after each scheduled job
#PJFITZ2025

Requirements

• At least 5 years experience troubleshooting, diagnosing customer concerns with bath or shower installations
• Hands on repair work required
• Must follow safety protocols
• Lifting and carrying equipment, materials and supplies from service truck to residence or job area up to 105 lbs.
• Long periods driving a vehicle
• Climbing 6ft ladder
• Frequent standing, walking, forward bending, lifting, carrying, squatting, kneeling, crawling, reaching, balancing, driving, grasping, pinching

Nice To Haves

• install experience
• plumbing experience is a plus

Responsibilities

• Carry out warranty work on bath and shower systems
• Document warranty claim issues
• Report root cause of issues
• Create detailed return forms for efficient repairs
• Support market production needs to assist in completing active installations as needed
• Troubleshoot issue and provide solutions and effect repairs
• Manually carry out repairs with the use of hand and power tools
• Manually carry out installations with the use of hand and power tools
• Take mental inventory of potential repair or install work, provide written estimates for non-warranty repairs
• Fill out work orders
• Collect payments
• Maintain company vehicle, ensure regular and timely maintenance
• Deliver the highest level of excellence in customer service
• Maintain regular contact with Warranty Coordinator after each scheduled job

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed