Base Operations Captain

Atlanta Hawks • Atlanta, GA

5d • Onsite

About The Position

Who are we: A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do. Who are you: An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you. Job Summary: Base Operators will have the primary responsibility of recording all work orders and incidents for all internal and external guests of State Farm Arena in accordance with company policies and procedures. The base operator will be responsible for gathering the: who, what, when, where, and how of every incident into ISS 24/7 incident management software. Also, the base operator is responsible for completing all reports prior to leaving the event

Requirements

• Ability to work evenings, weekends, and holidays.
• High School diploma or higher required.
• Excellent oral communication and interpersonal skills.
• Demonstrate poise, tact, and diplomacy.
• Excellent written communication skills pertaining to legal documentation of incidents.
• No previous criminal convictions and the ability to pass a background check.

Responsibilities

• Dispatch Operations Receive and screen all radio communication, text messages, and phone calls, while providing accurate information for dispatching the appropriate department(s).
• Possess the ability to multitask in stressful environments while maintaining a professional work ethic and appearance.
• Supervise Base Operations by monitoring Incident Report Writer deployments and breaks, reviewing incident reports, and providing feedback.
• Technical & Systems Proficiency Proficiency with basic office systems such as phones, Microsoft Office, radios, and ISS 24/7 Software.
• Incident Reporting Record call data into ISS 24/7 incident management software.
• Collaboration Establishes, cultivates, and maintains effective relationships with management, peers, outside agencies, and subordinates.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED