Base Experience Team Lead

Vail Resorts • Kirkwood, MO

4d • $23 - $29

About The Position

This full time, year round Team Lead is responsible for leading public safety and guest services operations; including supporting a team that provides world-class guest service and creating a culture of safety and trust for our guests and employees. Guest Service and Public Safety areas include- Helping guests feel excited, happy, safe and welcome. It is your job to help guests and the team to find their epic day. Base Operations is often the first point of contact for a guest.

Requirements

• Minimum 5 years’ experience in Hospitality, Guest Services, Security or related field.
• Professionalism and strong guest service skills, attention to detail and timeliness.
• Minimum 5 years previous leadership experience.
• Strong fiscal acumen and basic understanding of contracts & accounting.
• Flexible schedule required during peak times throughout the year.
• Ability to speak read, write and communicate clearly in English.
• Ability to read and comprehend complex correspondence.
• Ability to lead change and lead through service.
• Must be willing learn new things.
• Must be well versed in behavioral interviewing, de-escalation tactics and restorative conversations.
• Have a high degree of emotional intelligence.
• Must have great time-management and be self-directed.
• Must have excellent computer skills, including: Microsoft Office, Excel and Outlook.
• Must have the ability to learn new software systems.
• Must be able to lift and carry 50 pounds.
• Must be able to stand for up to 6 hours at a time.
• Ability to pass background check.
• Clean and current drivers license.
• Ability to work outside in varying and extreme weather conditions.
• Ability to work flexible schedule including nights, weekends and holidays.
• Embrace Kirkwood’s Commitment to Zero
• Embrace Kirkwood’s Commitment to embracing diversity.

Nice To Haves

• Associate or Bachelor's Degree from an accredited University.
• Hold California Guard Card, or ability to obtain.
• Proficient skier or snowboarder
• Knowledge of ski resort operations.
• Ability to speak and understand basic Spanish is highly preferred, although not required.

Responsibilities

• Providing Epic Service to our teams and our guests.
• Snow Removal as needed
• Assist guests & employees in navigating conflict
• Be a leader through service- Develop and create leaders.
• Interviewing, hiring, scheduling, payroll processing of employees and applicants.
• Work closely with local law enforcement and regulatory agencies.
• Handle internal and external investigations as assigned.
• Training, staff development and progressive discipline, including proper documentation thereof.
• Ensure everyone on the team goes home safely every day.
• Assisting ticket staff as requested for fraudulent pass use
• Manages departmental budgets and purchasing.
• Facilitates resort lost and found.
• Create and implement new policies and procedures when necessary.
• Ensure daily shift pass down reports are completed and proper follow up with individuals and departments takes place.
• Assist with traffic control, parking operations, and enforcement.
• Assist with policy enforcement within employee housing.
• Ensure the proper use of company equipment and vehicles.
• Ensure prompt and accurate reporting in regard to correcting safety issues.
• Participate in Base Operations weekly meetings.
• Be an active participant in the Kirkwood Community as well as company initiatives and functions
• Help plan and drive employee events.
• Operate and conduct business with the Company Values in mind
• Maintain a neat and clean appearance and meet the Company appearance and uniform policy
• Collect all pertinent data from tenants, including vehicle information, emergency contacts, work departments, work supervisors, etc
• Other duties as assigned.

Benefits

• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree