Bartender

AHC Hospitality•Grand Rapids, MI

21h•Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, including the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. The company focuses on providing exceptional guest experiences and supports the growth of its team members. This specific part-time position, with varying shifts and requiring weekends, is for a Bartender at The Lounge at Margaux. The role involves fulfilling daily restaurant operations, including table and bar maintenance, ensuring guest satisfaction, and performing back-of-house duties like side work. The associate must adhere to the expectations of the JW Marriott Grand Rapids and Marriott Quality Assurance Standards, fostering a teamwork environment and delivering quality service to each guest.

Requirements

Proficient in classic and modern cocktails with deep understanding of flavor profiles, ingredients and mixology techniques
Knowledge of wine and champagne with the ability to recommend pairings
Excellent in customer service
Skilled in upselling premium spirits, wines, cocktails
Strong organizational skills to maintain a clean, well-stocked, and orderly bar.
Ability to remain calm under pressure, especially during busy or challenging situations.
An eye for presentation to create visually appealing drinks that match the upscale ambiance.
Excellent communication skills to work smoothly with the kitchen, waitstaff, and management.
Must have previous restaurant experience
TiPS Certification required within 90 days of employment

Nice To Haves

MGS (Marriott Global Source) knowledge is preferred
BarArts Certification

Responsibilities

Timely and accurate service bar ticket times
Knowledgeable about trends and drinking culture
Have a vast knowledge of wine, sprits, and beer
Be excited to share knowledge with team members to ensure ticket averages are high
Maintain bar cleanliness
Maintain daily set up and/or breakdown of the bar by following daily checklists
Know each menu item and its ingredients. Be knowledgeable of bar specials and 86 d items and communicate those products during pre-shift meetings
Restaurant service includes counter service, food running, table service, and deliveries
Ordering through Birchstreet products for the next day
Maintains a good repoire with Purchasing and communicates needs of the bar with them
Manages time wisely to complete daily tasks
Communicates needs and ordering to Restaurant Managers
Be aware of events in the area. Be able to give suggestions to our guests
Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log
Strives to exceed guest satisfaction and looks for ways to provide the best possible service
Understand all facets of job responsibilities and displays the skills necessary to complete tasks
Complete daily cleaning duties and side work tasks, takes pride in their work
Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
Displays a positive courteous and polite attitude, works well with others
Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed with griffin pin and name tag
Be knowledgeable of Marriott QA Steps of Service and display these in each interaction with guests
Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
Utilize time well and is productive throughout the entire shift while meeting department standards
Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
Follow the AHC safety standards of our hotel
Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.