Bartender

Early Bird Night Owl•Durham, NC

35d

About The Position

This Bartender role will be cross-trained to work between the Roof at The Durham and our Coffee Bar, supporting service in both outlets as needed. The position is guest-facing and requires friendly, professional interaction to ensure an exceptional experience while serving drinks and food. Key responsibilities include taking orders, preparing and serving alcoholic and non-alcoholic beverages according to hotel-standard recipes, recommending menu items, checking guest identification, handling cash and payments, and maintaining cleanliness and organization of the bar area. The Bartender will also assist guests with general information about the hotel and local area. This role supports cocktail-style service as well as banquets, hotel meetings, and special events. The position requires strong communication skills, attention to detail, and the ability to anticipate and manage guest needs while ensuring all service follows legal, health, and safety regulations.

Requirements

More than 1 yr of previous craft cocktail bartending experience required
Customer-oriented and upbeat personality
Must be able to communicate in English writing and speaking
Must be eligible to work in the United States
Ability to diffuse high stress and tense situations
Must have the ability to work a variety of shifts, including holidays, nights, and weekends – Sundays are a must
High School Diploma / GED
Ability to be on your feet and alert for extended periods of time
Ability to lift up to 35 lbs. as needed
Ability to carry and balance heavy food & beverage trays
Continuous use of hands and arms
Continuous bending, reaching, and twisting
Maintains strong personal image and uniform standards

Nice To Haves

BarSmarts, WSET, CMS or other wine/spirits certification is a plus.

Responsibilities

Appropriately welcome, interact with, and take food and drink orders from guests
Check identification of guests to make sure they meet age requirements for purchase of alcohol
Prepare and serve alcohol and non-alcoholic beverages according to hotel standards and specification
Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests
Set and maintain bar guests with appropriate service ware and serve, check on, and run food as needed
Demonstrate the ability to consistently speak knowledgeably about the menus (both food and drink)
Prepare service drinks for the servers in a timely manner
Assess customers’ needs and preferences and make appropriate recommendations
Ability to utilize sales tactics to upsell on food or drink as appropriate
Serve customers in a friendly and helpful manner
Provide guidance to guests on hotel activities, dining options and general hotel and regional information.
Stay guest focused and nurture an excellent guest experience
Ring in and collect payment for all food and beverage served
Handle an assigned house bank and follow all cash handling procedures as per hotel standard
Collaborate with bar team and manager to prepare inventory
Communicate and monitor ordering needs to minimize running out of items
Perform other duties as assigned by managers
Communicate scheduling conflicts, vacations, and shift changes to managers according to policies and procedures
Communicate in a professional manner to all other staff, guests, managers
Work together with other staff in a “One Team, One Dream” mentality
Ensure back bar and all work surfaces are kept in neat and tidy condition throughout service
Monitor any possible alcohol abuse and appropriately communicate any guests who must be cut off
Maintain clean bar top throughout service
Wash glassware, prep and bar tools to maintain health standards
Comply with all NC Department of Food and Safety regulations
Comply with all NC ABC regulations