Server

O'Mally Management Group•Longview, TX

11d

About The Position

This job description for the Bartender/Server at Crossing Creeks Country Club provides criteria for the evaluation of the Bartender/Server position. The Bartender/Server at Crossing Creeks Country Club is responsible for working directly with customers by greeting, learning about their preferences, answering questions, recommending menu items, and preparing and serving beverages and food. The Bartender/Server will strive to create a welcoming and enjoyable atmosphere for customers while maintaining the inventory, cleanliness, and ensuring compliance regulations are met.

Requirements

Displays a positive attitude and passion for Crossing Creeks Country Club
Customer service experience
Critical thinking skills; ability to work autonomously and make efficient use of time and resources
Excellent communication skills, both verbal and non-verbal, that offers the highest level of compassion to all members, guests, and staff; ability to communicate in a non-aggressive manner under pressure
Strong interpersonal skills, impeccable organizational skills and time management skills
Meeting performance expectations and holding oneself accountable for all actions
Integrity and responsibility
Flexibility to meet scheduling demands of department
Able to work unsupervised; willingness to take an initiative and ability to work as a team member/independently to perform job responsibilities and meet deadlines with accuracy and attention to detail
Ability to have good judgment
Adaptability to ongoing` changes
Takes initiative and always looks for ways to help flow efficiently
Remain current with all organization policies, procedures, and systems
Demonstrated competency of position responsibilities and requirements within 90 days, as evaluated by Supervisor
Excellent knowledge of mixing, garnishing and serving drinks
Computer literacy
Maintain TABC/food handling license requirements
Ability to read, write, and speak the English language
TABC / Food Handling license required
Meets state minimum age to serve alcohol
Previous proven working experience as a Bartender/Server

Responsibilities

Maintaining a high level of top-notch customer service and professionalism to a wide range of diverse customers
Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking beverage and food orders
Assisting and planning menus and informing customers about new specials
Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
Verifying identification and age requirements of customers
Understanding of unique and complementary flavor pairings
Knowing how to make traditional and classy drinks.
Handling credit and debit card transactions, membership account charges, and ensuring charges are accurate.
Recording and maintaining orders throughout shift
Building a rapport with regular customers to create a positive atmosphere
Checking in with customers to ensure satisfaction with beverages and/or food orders
Serving customers in a prompt, courteous manner
Having a thorough understanding and knowledge of all food and beverage items on the menu and the ability to recommend food & beverage combinations, offer customers daily specials, as well as upsell alternatives
Maintaining cleanliness of work areas, plasticwares, chinaware, glassware, etc., throughout the day
Ensuring that the place of work and surrounding area is kept clean and organized at all times
Accountability in maintaining inventory and ordering supplies to ensure bars and other areas are well-stocked
Restocking inventory as needed
Managing the overall restaurant operation
Exhibiting pleasant and cheerful demeanor and maintaining a helpful attitude towards all customers, visitors and staff
Complying with federal, state and local regulations and department processes and procedures
Having and ensuring a good relationship between the other departments to ensure effective communication
Showing leadership and direction with co-workers and other staff members
Communicating appropriately with members, guests and co-workers
Greeting all members and guests in a warm and welcoming manner
Adhering to and ensuring compliance with Crossing Creeks Country Club policies, procedures and customer service standards
Participating in maintaining a safe, clean and organized environment
Other duties as assigned
Have knowledge and able to operate Simulator Machines, and assist Members/Customers if needed