Noah's Ark - Bartender & Cabana Server - J1 Student

Herschend • Wisconsin Dells, WI

2d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Bartender will instill a customer service focused attitude and a commitment to ensuring the highest standard of service to provide a positive guest experience. Cabana Servers are responsible for waiting on private cabana customers, while providing excellent customer service and courteous, friendly guest interactions. The ideal candidate for this role will possess a customer service focused attitude and a commitment to ensuring the highest standard of service to provide a positive guest experience. We are currently looking for a: Noah's Ark - Bartender & Cabana Server - J1 Student Roles & Responsibilities: Roles and Responsibilities: Bartender: Greet guests in a friendly and professional manner as they approach the bar Protect establishment and patrons by strictly adhering to company policy as well as all state/local Health Department regulations sanitation, safety, and alcohol beverage control policies Maintain professional appearance and adhere to uniform standards Present menus to guests and promote specials and/or specialty house drinks Check guest identification to ensure that they meet the minimum age requirement for consumption of alcoholic beverages Efficiently operate restaurant equipment (e.g. telephone, juice machine, soda fountain, etc.) Maintain a knowledge of the menu items and assist guests by explaining how various menu items are prepared Take guest orders, communicate orders to kitchen, and serve food and beverages in a friendly and professional manner Periodically check on guests to ensure all needs and expectations are being met Continuously monitor guests for potential intoxication and determine when alcohol service should cease Adhere to all bar related safety training protocols Utilize Point of Sale (POS) and registers to successfully record all financial transactions Store and stock refrigerators, ice machines, cups, straws, napkins and other service items as needed Sanitize and clean service areas, bar tops, and surrounding bar areas, as needed Manage to-go orders and retrieve them from the kitchen, as needed Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities Bartenders will be crossed trained with Cabana Servers to assist as needed All other duties assigned by leadership Cabana Server: Greet guests in a friendly and professional manner and escort them to their cabana Protect establishment and patrons by strictly adhering to company policy as well as all state/local Health Department regulations sanitation, safety, and alcohol beverage control policies Maintain professional appearance and adhere to uniform standards Be pleasant and conversant with guests and provide general park knowledge, as needed Present menus to guests and promote specials and/or specialty house drinks Check guest identification to ensure that they meet the minimum age requirement for consumption of alcoholic beverages Accurately take food and drink orders for cabana guests and/or explain how to mobile order Serve cabana guests in a timely, friendly, and courteous manner Periodically check on guests to ensure all needs and expectations are being met Continuously monitor guests for potential intoxication and determine when alcohol service should cease Assist bartenders with drink preparation, when needed Adhere to all bar related safety training protocols Utilize Point of Sale (POS) and registers to accurately run tabs, prepare checks, and successfully record all financial transactions Sanitize and clean cabana areas, tables, and surrounding bar areas to ensure cabanas remain presentable to guests Execute nightly closing procedures, including the cleaning of cabanas, tables, chairs, refrigerators and surrounding areas Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities Cabana Servers will be cross-trained as Bartenders to assist as needed All other duties assigned by leadership

Requirements

• Must be at least 18 years of age to comply with Wisconsin Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Ability to refrain from on-the-job consumption of alcohol
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local beverage preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for periods of time, while using a computer or POS
• Ability to withstand heat and humidity from food preparation equipment
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools
• Ability to use step stools, as needed
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus

Nice To Haves

• 1+ years of previous bartender experience highly desired but not required
• Previous experience with alcoholic beverage serving and associated regulations would be helpful
• Must be Bartender/Server Certified (TIPS, RAMP, I-PACT, or similar) or become so within 30 days of hire, when required by state and local guidelines.

Responsibilities

• Greet guests in a friendly and professional manner as they approach the bar
• Protect establishment and patrons by strictly adhering to company policy as well as all state/local Health Department regulations sanitation, safety, and alcohol beverage control policies
• Maintain professional appearance and adhere to uniform standards
• Present menus to guests and promote specials and/or specialty house drinks
• Check guest identification to ensure that they meet the minimum age requirement for consumption of alcoholic beverages
• Efficiently operate restaurant equipment (e.g. telephone, juice machine, soda fountain, etc.)
• Maintain a knowledge of the menu items and assist guests by explaining how various menu items are prepared
• Take guest orders, communicate orders to kitchen, and serve food and beverages in a friendly and professional manner
• Periodically check on guests to ensure all needs and expectations are being met
• Continuously monitor guests for potential intoxication and determine when alcohol service should cease
• Adhere to all bar related safety training protocols
• Utilize Point of Sale (POS) and registers to successfully record all financial transactions
• Store and stock refrigerators, ice machines, cups, straws, napkins and other service items as needed
• Sanitize and clean service areas, bar tops, and surrounding bar areas, as needed
• Manage to-go orders and retrieve them from the kitchen, as needed
• Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities
• Bartenders will be crossed trained with Cabana Servers to assist as needed
• All other duties assigned by leadership
• Greet guests in a friendly and professional manner and escort them to their cabana
• Be pleasant and conversant with guests and provide general park knowledge, as needed
• Accurately take food and drink orders for cabana guests and/or explain how to mobile order
• Serve cabana guests in a timely, friendly, and courteous manner
• Assist bartenders with drink preparation, when needed
• Utilize Point of Sale (POS) and registers to accurately run tabs, prepare checks, and successfully record all financial transactions
• Sanitize and clean cabana areas, tables, and surrounding bar areas to ensure cabanas remain presentable to guests
• Execute nightly closing procedures, including the cleaning of cabanas, tables, chairs, refrigerators and surrounding areas
• Cabana Servers will be cross-trained as Bartenders to assist as needed

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Noah’s Ark and select Entertainment Parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed