Barkin' Customer Service Representative

Mountain Humane•Hailey, ID

22h•Onsite

About The Position

Mountain Humane (in Hailey, Idaho) is on a mission to enrich the quality of life in our community by saving animals and changing lives. We do this through innovative programs that inspire and have impact beyond southern Idaho. The first “no-kill” shelter in the state of Idaho (in 1999), annually we help more than 4,500 animals and touch the lives of more than 7,000 people through our programs. We are proud to be a model for other animal welfare organizations and to be at the forefront of best-practices in nonprofit management. The Customer Service Representative greets and assists The Barkin’ customers and volunteers, helps to display and shelve product, and answers phones and customer queries. They also greet donors and receive, sort, prepare and price donations for sale while assisting other employees in all functions of running the retail store.

Requirements

Should have previous knowledge of register function and cash handling
Should have great customer service and people skills
Must be a highly motivated team player, outgoing and polite, and behave professionally
Must work well with the public, including persons of varied racial, ethnic, cultural, socioeconomic backgrounds, sexual preference, and with individuals who are differently-abled
Must have a current driver’s license and satisfactory driving record along with personal car insurance
Must be comfortable training, mentoring and providing feedback to volunteers and community service
Must demonstrate good verbal and written communication skills and have the ability to work well in a team or on your own.
Must complete a satisfactory background check

Responsibilities

Ensure the store is clean and ready for customers: Walkways and doorways are clear
Ensure the store is clean and ready for customers: Sale items are stored in the proper area
Ensure the store is clean and ready for customers: All displays are organized, clean and safe
Greet and assist customers/donors with impeccable customer service
Run cash register and ring up customer purchases
Stay up to date on sales and discounts available to customers, volunteers and employees
Count cash/change in registers both morning (opening) and evening (closing); fill out appropriate paperwork
Help make dressing rooms and locked cases are available to and convenient for customers
Follow pricing guidelines to assess and price goods for retail sale
Direct all returns and complaints to the Store Manager or assistant manager
Assist in the daily cleaning of store and cat enclosures as needed
Assist with heavy lifting and rotation of product, including furniture
Help keep all workspaces clean and organized for all, including both the back room and basement
Accept, sort and price donations from the public
Add retail items to the sales floor daily
Price and sort linens and clothing
Clean and ready items for display
Check for hangers, clothing on floor, trash or misplaced items every hour
Test all electronics to ensure good working condition
Help with offsite donation pickups as necessary, which may include driving a company vehicle or box truck.
Keep track of supplies for the truck and sorting area
Watch for possible theft
Communicate clearly and listen with tact and empathy
Uphold and provide information on Barkin’ policies, programs and events
Carry out other duties as assigned by Store Manager or Assistant Manager
Maintain a neat and well-groomed personal appearance
Wear supplied uniforms and closed toed shoes during all working hours
Comply with all facility safety protocols
Assist in maintaining overall facility cleaning standards
Carry out other duties as assigned by Store Manager or Assistant Manager

Benefits

Generous paid time off allotment for vacation and personal reasons
100% employer paid medical and vision insurance for staff (with the option of upgrading the plan for a small contribution)
100% employer paid dental insurance plan through Delta Dental
100% employer paid life insurance policy
Access to a 403(b) retirement account with a 3% matching employer contribution
Access to reduced cost veterinary care and pet supplies (including dog/cat food) for all employee-owned pets
An annual personal pet care allowance for veterinary products and services
A 40% discount at The Barkin’ thrift store in Hailey
A 20% off of a membership to the YMCA
Funding for professional development opportunities
Financial assistance for commuting employees
Qualifying employer for the Public Service Loan Forgiveness (PSLF) program!